Branch manager development program

Applications for the 2009 intake open Monday September 1, 2008.

Click here to apply.

Click here for existing applications.

About the program

Our Branch Manager Development program is a 12 month accelerated development program designed to provide you with the opportunities to attain business knowledge, skills and experience required to become a leader within our branch network.

The program will consist of you rotating through a number of key roles in the Branch network such as:

• Customer Service Representative
• Customer Service Specialist
• Personal Lender
• Customer Service Manager
• Branch Manager

At the completion of each rotation, you will develop a thorough understanding of all aspects of the role and how it interacts with other roles and departments.

During the program, you will also be provided with support in terms of Mentors, Peer Support Groups, Placement Managers, orientation, formal training and on-the-job training.

Who are we looking for?

We are seeking candidates with the following attributes:

• Demonstrated leadership, people management and business development skills
• Willingness to work in a busy, commercial, competitive and target-driven environment
• Desire to deliver excellent customer service
• Willingness to develop sales and service skills
• Willingness to accept coaching and to coach others
• Ability to interact with a wide range of customers and colleagues
  

Where are the available positions?

Opportunities currently exist in branches that are attached to Areas.

View further information on the location of our Areas.

As part of the program, you may be expected to rotate through a number of branches within the Area.

About the leadership roles within the branch network

Upon successfully completing the program, you will be eligible to apply for the key branch leadership roles of Customer Service Manager and Branch Manager.

In these roles you will be responsible for building and leading an energetic and proactive team that excels in customer services and achieves targets relating to business development, profit growth, market share growth and customer retention.

The key tasks include:

• Leading, motivating and developing your team through observation, feedback and coaching
• Managing and championing the sales and service process within the Branch
• Interacting with customers to develop customer relationships, create interest in products and services that may suit their needs and facilitate customer retention
• Analysing the work performance of your team to identify better ways to perform tasks. Contributing ideas to make systems and processes more effective
• Ensuring staff resources are effectively managed to meet customer demands such as queue management
• Developing and building lead networks by promoting the Bank through actively participating and contributing to the local community
• Contributing to the local marketing and promotional activities involving your Branch and reviewing the outcomes
• Providing input to the development of the Area Office operational plan
• Analysing the financial performance of your branch and devising strategies to achieve your Branch's operational plan
• Responding and resolving customer queries or complaints in a timely and effective manner
• Undertaking home loan interviews, as required
• Recruiting branch staff
• Demonstrating a commitment to workplace safety through regular reviews and actioning of the workplace safety plan
• Ensuring audit and security checks are undertaken in a diligent manner

View a recent interview with a Branch Manager.

Internal applications

Please note, if you have been employed in the Commonwealth Bank Branch Network for more than 6 months we are unable to consider you for the Branch Manager Development program. We recommend you speak with your Branch Manager or Area Manager about your development.

Want to know more?

Email net.leader@cba.com.au or call 1800 448 880* for further information on the program.
* This is a free call unless made from a mobile phone, which will be charged at the applicable mobile rate.

Click here to apply.

Key dates

2008
September	1	Applications open
October	5	Applications close**
	6 - 10	Abilities Assessment including testing
	13 - 24	Phone interviews
	27	Final Interviews commence
November	14	Final Interviews conclude
	Late	Offers made to successful applicants
2009
January	27	Successful candidates commence the program
	29 - 30	Successful candidates attend forum in Sydney

** We reserve the right to close applications prior to the official closing date in the event that we receive a suitable number of applications