Enterprise Services

Could a career in Enterprise Services be for you?

Do you have a talent for technology? Are you excited about a career where you can use technology to provide practical benefits for staff and customers? 

Take a look at the following sections to find out more about Enterprise Services, what we do, and what career possibilities exist within our team:

About Enterprise Services 

• What we do
• Our people

Is Enterprise Services for you?

• Roles and responsibilities
• What we look for

Where can the Graduate Program take you?

• Success stories

About the Graduate Program

• A day in the life
• Benefits

What we do

In many ways, you could say that Enterprise Services is the ‘engine room’ of Commonwealth Bank.

As a team, we deliver information technology and banking operations functions to ensure the efficiency and productivity of the overall Bank, and to ensure our customers receive the highest levels of service and innovation.

It is our responsibility to ensure that our technology and operational services are available, reliable and consistent.

We have ten sub-divisions within our team, split across four key focus areas. These include:

Planning
Our planning teams are responsible for devising innovative technology solutions for several areas of the bank, and include:

• Retail and Business Banking ES
• Institutional and Wealth Technology
• Group and International Financial Services IT

Design
Our design teams are responsible for designing the specific functionality and overall workings of IT solutions for several areas, and include:

• Chief Technology Office
• Core Banking Modernisation
• HR and Service Culture

Build
Our build team is responsible for actually creating and delivering IT solutions, and includes:

• Service Development

Run
Our run teams are responsible for supporting and delivering IT and operational solutions on an ongoing basis, and include:

• Service Operations
• IT Infrastructure and Operations
• Operational Risk and IT Security

As a team, we achieve our overall goals by:

• Providing and supporting essential IT tools for staff - such as telecommunications facilities and webmail.
• Creating and supporting the innovative technology platforms for our customers - including NetBank, Kaching, CommBiz and CommSec.
• Ensuring our customers receive the highest levels of service, at all times.
• Ensuring customers also receive timely, error-free processing - and have a pleasant experience every time they bank with us.  

We are one of the Australia’s leading organisations and we are proud of the technological advances we have made in the market.  This is a snapshot of how our commitment to technology is transforming banking and capturing the imagination of our customers.

• #1 in online banking with NetBank
• #1 youth segment market
• 53% of all payments
• #1 social and Facebook
• 2 million customers on mobile
• #1 contactless payments with 5 million paypass cards
• Developed market-leading contactless mobile payment app called Kaching
• More than 6.5 million customers online – on market leading platforms such as NetBank, CommBiz, CommSec and First Choice
• Having the best IT platform in Australia with Core Banking Modernisation that allowed us to be the first to offer Real Time Banking

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Our people

We employ 5,000 people across Australia. Our people are good communicators, team-focused, logical and bright. Together we deliver the Bank’s information technology and banking operations functions to ensure the highest levels of customer service through world-class process, excellence and technology innovation.

We are committed to delivering reliable, consistent technology solutions for our internal and external customers. Our technology teams provide essential tools for our people such as myemailanywhere and telecommunications, right through to innovative product platforms for our customers including NetBank, Kaching, CommBiz and CommSec.

Our operations teams leverage technology to utilise process excellence principles to drive timely, error free processing which is an essential component of the value proposition we offer our customers.

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Roles and responsibilities

Within our area of the business, we typically offer several key roles for graduates. They are: 

• Architecture Analyst- Defines and maintains technology architectures to deliver business solutions aligned with strategic architectural direction.
• Business Analyst- Gathers and researches business requirements and provides analytical support for the development and maintenance of IT systems.
• Capacity Planning Analyst- Gathers and analyses capacity data in order to generate Enterprise Capacity Plans.
• Change Analyst- Supports a project team in understanding and managing the impact of the implementation of a project or program. May be accountable for all business change management activities across a project/program, including delivery of communications and training or be part of a larger Change Management team.
• Developer- Assist in developing and testing structured application components and solutions to meet design specifications for technology projects and operations.
• Design Analyst- Assist in gathering business, process, data and technical requirements to support the development of new systems.
• IT Financial Analyst- Creates and maintains accurate and detailed financial models, as well as providing financial, analytic and strategic support across various Enterprise Services project teams.
• IT Security Analyst- Responsible for the evaluation and operation of security functions, services and activities designed to ensure that the bank maintains its risk and security posture at desired levels.
• IT Operational Risk Analyst- Provides a comprehensive and integrated risk service by the operation of the risk management activities using Group Operational Risk Methodology and completion of risk monitoring and reporting.
• Pipeline and Resource Analyst- Maintains details of business unit demand for technology and analyses to determine potential impact on resources.
• Project Officer- Assistin undertaking administration, monitoring and reporting tasks to support the delivery of projects.
• Systems Analyst- Provides assistance in the development and maintenance of systems and in the monitoring of system input and output.
• Technical Business Analyst- Gathers and analyses business requirements and provides innovative solutions for IT systems.
• Test Analyst- Provides assistance in the preparation and execution of system tests, in accordance with testing standards and procedures.

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What we look for

We seek bright, passionate people who aren’t afraid of hard work - and who are capable of creative, strategic thinking.

Specifically, we look for graduates who are:

• Innovative
• Creative and free thinking
• Prepared to challenge the status quo and take initiative
• Great communicators
• Drivers of change
• Influential and confident
• Good with people and who can build positive working relationships.
• Capable of working within a team
• Dedicated to creating a better experience for our customers
• Interested in technology, processes, organisational change, and continual improvement.

We typically look for graduates who have degrees in:

• Information technology and systems – especially computer science and engineering.
• Project management - especially software engineering science
• Business and commerce - specialising in information systems, management or project management

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Success stories

Being a large team, there is enormous opportunity to develop and grow within our area of the business. Upon completion of the graduate program, many of our graduates move in the following types of roles:

• Business Analyst
• Project Officer
• Change Analyst
• Technical Business Analyst
• Developer/Programmer
• Network Engineer
• Business Solutions Analyst
• Infrastructure Analyst
• Service Delivery Analyst
• Security Analyst
• UXD Designer

Take a look at this recent example of a graduate who has gone on to achieve great things.

Success story: Justin Bradley

After starting with Commonwealth Bank’s Enterprise Services team as a graduate, Justin now works as a Systems Analyst Developer. His team looks after several IT applications that are used across the group.

On a day-to-day basis, Justin is responsible for meeting with bank customers, managing several IT systems, investigating any problems which arise, and implementing solutions to fix them.

He says that to succeed in his role, it’s important to have an enquiring approach - and always strive to learn more. He also says that teamwork is crucial, as is the ability to translate technical language into non-technical language for customers.  

His greatest achievement while at the Bank has been developing an upgrade for one of the Bank’s customer’s system - on time and under budget - and which exceeded the customer’s expectations.

He says: “there’s a lot that goes into running the Group, and the Enterprise Services Graduate Program is a great way to experience this. Being yourself is one of the key factors to the successes I’ve had, as has being ready to ask questions when I need to.”

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A day in the life

The Enterprise Services graduate program lasts for 18 months and is a full-time role. You rotate after nine months, so you can learn as much as possible. 

When you first join, you will undertake an Enterprise Services Induction and Onboarding Program - which gives you the opportunity to meet other members of your unit, and understand our culture, strategy and key projects.

Along the way, you will receive a dedicated ‘buddy’ a previous graduate - who can provide support and advice. You will also be allocated a mentor, who will help you with your career.

To ensure you grow, you will receive help developing performance and development plans, and access to structured development courses over the 18 months. To help you transition from Graduate to a non-Graduate role after 18 months you are partnered with a Career Coach and attend career focussed workshops to help you identify your strengths.

When you become part of the Enterprise Services team, you will have countless opportunities to expand your knowledge, skills and abilities.

On a day-to-day basis, some of the tasks you may be responsible for include:

• Helping design, develop set up, enhance or support technology systems.
• Investigating current systems, and determining how they could be improved.
• Project-based work, including scoping, planning, implementing and reporting.
• Working with stakeholders to ensure all of their individual needs are met.
• Testing proposed systems to ensure they are easy to use, and accessible by all.
• Helping translate business requirements into IT functionality.
• Helping review the work of your peers
• General administrative tasks.

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What we do

When you choose to work within our Enterprise Services team, you gain access to a whole range of fantastic benefits - including:

• Huge career potential. You are securing a permanent position within Australia’s largest bank, in a very dynamic and exciting area.
• Diversity. Over the 18-month program, you will rotate positions after nine months - meaning you have the opportunity to experience different areas of the business, first hand.
• Generous remuneration - and bonus structure.
• Training and development. You will have the opportunity to focus on your career growth, and enjoy great support from senior management. This includes access to paid technical training courses.
• Exciting projects. You will be exposed to some very innovative, cutting-edge IT projects - and have the chance to get involved and make a difference.
• Chance to pass on your knowledge. Over time, you will have the opportunity to become a ‘buddy’ for future graduates - meaning you can pass on what you know, and demonstrate how far you have come over the course of the program.
• An ever-improving program. The Enterprise Services management team is very committed to the success of this program - and is continually working to improve our offering, to provide you with the most exciting and engaging experience possible.
• Community involvement. As with all Bank employees, you will have the chance to be involved in several volunteering projects, where you can truly make a difference to local communities.

Of course, when you join the Enterprise Services team, you’re also becoming part of Australia’s largest bank. This means you can draw on the resources, market positioning, stability and global reach that our Bank is well known for.

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