Are you driven by customer service? Do you have a drive to succeed? Do you have a passion for helping other people secure their financial future?
Take a look at the following sections to find out more about our Retail Banking Service team, what we do, and if a career with us is right for you:
You could say that the Retail Banking Services team is the public ‘face’ of Commonwealth Bank.
We are the largest business unit, have the most employees, and can offer a huge variety of roles, teams and projects that cater for a wide variety of skills and interests..
As a team, we are determined to meet the financial needs of personal and small business customers by delivering a simple and easy banking experience and proactively helping our customers achieve their financial goals.
We are dedicated to providing an exceptional customer experience to our valued customer base of over 10 million Australians. We do this by offering market leading products and services, supported by world leading systems and processes.
The Retail Bank relies on its extensive branch network and direct channels to service the needs of our customers. We are the fundamental driver of business and the face of Commonwealth Bank in the community.
Where will you fit in?
There are five main areas within Retail Banking Services that you can work in as a graduate. These include:
We employ 20,000 people across Australia through our branch network and support offices. Our people are bright, innovative, results-driven, and focused on providing our customers with world-class customer service.
As a graduate, you can aspire to a variety of different roles within our team. Typically, our graduates progress to roles such as:
We look for well-rounded, high-performing graduates who have successfully balanced university, work experience and social activities. Specifically, we look for our graduates to be:
We typically look for graduates who have degrees in:
We are also very open to considering those with degrees outside of these disciplines.
The rotating nature of the graduate program means you will be exposed to four different areas within our business unit. This means you will have the ability to develop a broad set of skills and knowledge.
Once you have completed the program, you can transition into in areas such as:
The support, exposure and training you receive during your graduate program will improve your chances of being fast-tracked into more senior management roles on a performance basis. We currently have several former graduates in executive managerial roles - only a few years after completing the program.
Retail Banking Services offers you a 15 month program - with four rotations.
The first rotation is a compulsory branch rotation which will allow you to develop the knowledge, skills and experience required in the retail bank, and provides an excellent platform for transition into the support office. You will also be provided with the full suite of training provided to our frontline new recruits
After completion of the branch rotation, you will move into the support office for your remaining three rotations, and can work in a variety of areas within the retail bank, including retail products, credit cards, strategy and business development and direct channel teams. During these rotations you will be viewed as a contributing member of the team you are in, and accordingly, be given tasks and projects focused on delivering real business outcomes.
Regular engagement and feedback is provided from senior managers and executives. You will be provided with a mentor and a buddy to help you transition from university into corporate life.
The broad exposure will help you gain a thorough understanding of how the Bank is determined to deliver its vision ‘to be Australia’s finest financial services organisation through excelling in customer service.’
On a day-to-day basis, you will:
In the past, our graduates have been involved in product innovation and road shows, campaign development, delivering financial reports, developing strategy projects, creating process maps and data analysis.
When you choose to work within our Retail Banking Services team, you gain access to a whole range of fantastic benefits - including:
Of course, when you join Retail Banking Services, you’re also becoming part of Australia’s largest bank. This means you can draw on the resources, market positioning, stability and global reach that our Bank is well known for.