The Commonwealth Bank’s Performance Feedback and Review (PF&R) framework focuses on helping us achieve our vision and creating and growing a performance culture which engages people through:
Managers ensure that their people understand the goals and objectives of their work area and the wider business within which it operates. At the start of each year, managers set performance expectations with each member of their team based on a combination of outcomes and behaviours.
Regular feedback is important to ensure our people understand how they are progressing. In addition, a formal performance review discussion is held at least every six months. These discussions are essential to:
Our people have indicated that the opportunity for open and genuine two-way dialogue on their performance through the PF&R framework is valuable and productive.