Will Sikahele is a Mobile Banker for the Commonwealth Bank. This means that he travels around his local area, meeting with customers in the places that are the most convenient for them. He arranges housing loans and a range of other products, based on customers’ specific needs.
He has been working in the Mobile Banking area of the Bank since April 2003. Since joining the Commonwealth Bank, Will has had many opportunities to develop his skills and career and he now enjoys a job that provides him with great flexibility and the chance to meet fantastic people on a daily basis.
Will believes that to succeed in his role, you need to have the ability to generate business from external sources as well as a passion for customer service and being organised and motivated. He also loves working for a company with such a fantastic and well-known brand.
1. Have you changed roles or been promoted since you joined? And if so, what can you tell us about your journey so far?
Yes. I started out as a Customer Service Representative, then moved into a Customer Service Specialist role. Now, I am working as a Mobile Banker.
2. Describe your day-to-day job. What does it involve?
The job of a Mobile Banker is to help clients’ achieve their financial goals by offering products that are suited to their needs.
3. If you met someone at a BBQ (and they had no real knowledge of financial services) how would you describe what you do?
I am a sales professional who arranges housing loans and a range of other banking products for clients depending on when and where is suitable for them.
4. Do you feel that, as your employer, Commonwealth Bank is committed to helping you learn more and grow your skills? How so?
Yes! I have had the opportunity to develop my skills and knowledge in the various roles that I have held in the Commonwealth Bank. The technology and the systems that we use have also improved greatly in the eight or so years that I have been working in the mobile banking team.
Mobile Bankers are responsible for selling home loans and other banking products and services to customers – at a time and place that’s convenient for them. Mobile Bankers travel frequently and spend a lot of time on the road. They are responsible for managing the entire home loan process on a customer’s behalf: from initial contact, right through to settlement.
This role suits people with excellent business strategy and development skills, and who have the ability to build and maintain customer networks. Mobile Bankers also need to achieve targets and have a very results-driven focus.