About Retail Banking Services

What does the Retail Banking Services division do?

Put simply, our Retail Banking Services division helps around nine million customers achieve their financial goals. Every single day we help more Australians than any other bank save for their first car, get their finances in order, or buy their dream home. We do this by ensuring our team of 18,000 people is focused on providing exemplary customer service, no matter what their role.

Who heads up Retail Banking Services?

The head of our team is Group Executive, Ross McEwan. He is personally committed to ensuring our team is empowered and accountable, motivated, valued and supported on a daily basis.

Has Retail Banking Services won any awards?

Yes! In the 2010/2011, our Bank had a huge range of service improvements and product innovation – acknowledged by several exciting awards. You can read more about these awards here.

What are the core functions of Retail Banking Services?

Our department is divided into four key areas:

• Products. This is the area of our business that looks after all of our personal and business products and services.
• Sales. We also offer a range of sales professionals, who work in our branches, Premier Banking, International Customer Services and Asian Banking divisions, as well as in Third Party and Mobile Banking.
• Direct. This area of the business looks after our Direct Banking, Netbank and online sales and also has a collections and Credit Solutions function.
• Support. Our Support divisions include Group Sales and Service Support, as well as Retail Bank Transformation.

About Commonwealth Bank

What role does the Commonwealth Bank play in local communities?

As a major Australian business, we recognise that we have a serious commitment to look after the communities in which we live and work. We do this in several ways, including through the Commonwealth Bank Foundation – which has been providing education and financial literacy since 2003. Read more about our community initiatives here

Is the Commonwealth Bank located all over Australia?

Yes we are. In fact, did you know the Commonwealth Bank operates the largest financial services distribution network in the country? We have over 1,000 branches nationally, more than 10 call centers in locations across Australia and offer banking services at almost 3,800 Australia Post agencies.

What products does the Bank offer?

We offer a wide selection of world-class products for both our personal and business customers. Read more about our products here

What is the Core Banking Modernisation Program?

In 2008, this program was introduced right throughout the Bank - in keeping with our goal of being Australia’s finest financial services organisation.  It is about modernising our core banking processes and systems and introducing a world-class technology platform. It aims to enhance the way we provide services to our customers, and the way we do business.  It allows us to provide the best service possible, and ensures processes and operations are simple and easy. Essentially, this leaves more time for us to do what we do best: focus on helping our customers.

Career opportunities in Retail Banking Services

What types of training does Retail Banking Services offer?

We offer assistance in three key areas:  

• Provision of financial assistance and leave to pursue further study. Our Career Break Scheme provides you with the opportunity to take a break from your normal duties for study that’s relevant to your employment with us.  Study and exam leave is also available to tertiary students with approved study assistance.
• On-the-job training. As part of our team, you receive ongoing coaching from your leaders, participate in regular team meetings, and are given frequent opportunities to learn from and observe colleagues at work.  This is in addition to a range of formal learning programs that cover a wide selection of interesting and useful topics. In fact, providing development opportunities to our people is one of Retail Banking Services’ greatest investments. 
• Increased exposure to different practices within the business. Job secondments allow you to experience another role within Retail Banking Services – so as to broaden your career experience and gain further skills.

How often is an employee’s performance assessed?

We offer annual talent reviews for each and every employee. Through this review process, we identify individuals who have potential to start taking on more complex work or move to more senior positions, and we create tailored development strategies to meet their needs. The process also highlights individuals who will benefit from development in roles at their current level.

What career progression/paths exist?

We offer an abundance of opportunity within Retail Banking Services. By taking advantage of our training and development, and being passionately committed to getting results, you can turn your career into whatever you want it to be.

Working at Retail Banking Services

I’ve heard that high performing employees can be given shares. Is this true?

Whenever annual profit exceeds expectations, the Board may use its discretion in determining whether a grant of shares will be made. Eligible employees are provided the opportunity to receive free grants of up to $1,000 in Bank shares subject to a performance target being met.

Does Retail Banking Services offer flexible working hours?

We respect that you have an important life outside of work – with various commitments and obligations. As such, we offer a range of flexible work arrangements that help you juggle work and personal circumstances.  This could include working part-time, altering start and finish times, or accessing one of the many leave options – such as carer’s leave, personal illness leave, purchased leave, parental leave at full pay, half pay or a combination of both, career breaks and leave without pay.

What incentives are offered in terms of healthcare and wellbeing?

We offer support and information services, child-care, nursing mothers' retreats, health checks, flu vaccinations, parenting workshops and health seminars.

Can I get a discount on my private health insurance?

Yes. We offer you and your immediate family a variety of health cover options with competitive rates and generous benefits to suit any stage of your life.

Do I get discounts on banking products?

Yes. Our people gain access to dedicated Employee Banking Specialists – who offer lower interest rates on most banking products, bonus interest on investments such as term deposits and reduced or nil account transaction fees on many products.

What other discounts do I receive?

Our people also enjoy lifestyle benefits such as holiday discounts on hotels, car hire and airfares, and deals on computers, entertainment and fitness.

If I go through a difficult time, is there a counseling service?

Yes, we offer an Employee Assistance Program - a professional, confidential counseling service for employees and their immediate families.

Do I need to wear a uniform?

If you are working in a customer facing role with Retail Banking Services, you will be required to wear Commonwealth Bank corporate uniform .

Do I receive clothing discounts?

Yes, from the Lisa Ho Corporate Collection. Customer-facing staff in our Retail Network will be provided with a free 'starter's pack' and an annual corporate clothing allocation.

Hiring Process

What type of people does RBS look for?

We look for determined people with a passion for helping customers and a commitment to results. We also look for people who are community-oriented.Read more about what we look for here.

What’s involved in the selection process?

Depending on the role you are applying for, we may require you to complete an application form, attend an initial phone interview, undertake job simulations, full out an occupational personality questionnaire, or conduct an ability test. Read more about our selection process here.

How can I apply?

To apply, simply visit our application page to view current vacancies, select the position(s) you are interested in and submit your CV and details to apply.