The Group first lodged a Disability Action Plan (DAP) with the Australian Human Rights Commission in 2004, in recognition of the diverse needs of the communities in which we operate.
We value, respect and leverage the unique contributions of people with diverse backgrounds, experiences and perspectives, to provide exceptional customer service to an equally diverse community.
At Commonwealth Bank, our DAP has been developed to provide structures for improving customer access to our services and an accessible and inclusive work environment for people with disability.
To ensure its success, it has been developed in consultation with community and disability groups and a broad representation of internal stakeholders to obtain input and provide feedback.
The DAP is implemented by a group of subject matter experts and business leaders, who have responsibility and accountability for the implementation of the actions and projects.
We focused on three strategic areas over the past two years:
We are pleased to share the following outcomes and achievements attained and we are looking forward to continuing work on these areas to improve equity and access for people with a disability:
Through the DAP, we have a clear plan to continue raising awareness, improving access to financial services and employment opportunities and tapping into our networks and partnerships to support our work.
View the Group's Disability Action Plan: