Disability Action Plan

The Group first lodged a Disability Action Plan (DAP) with the Australian Human Rights Commission in 2004, in recognition of the diverse needs of the communities in which we operate.

We value, respect and leverage the unique contributions of people with diverse backgrounds, experiences and perspectives, to provide exceptional customer service to an equally diverse community.

At Commonwealth Bank, our DAP has been developed to provide structures for improving customer access to our services and an accessible and inclusive work environment for people with disability.

To ensure its success, it is overseen by a group of subject matter experts and business leaders, who have responsibility and accountability for the implementation of the actions and projects.  Consultations have also been undertaken with community and disability groups to obtain input and provide feedback. 

Some of the improvements we have made to support customers and employees with disability include:

• Telephone typewriter service and support via the National Relay Service  for people who are Deaf or have a hearing impairment
• Audio-enabled ATMs with tactile keypads
• Easier frontal access ATMs
• Established a partnership with the Black Dog Institute and delivered workshops for employees on how to deal with mental health issues in the workplace
• Identified disability as one of the group’s key diversity areas which are supported and endorsed by the Group’s Diversity Council, chaired by our CEO
• Appointed a new specialist position within the Group Culture and Diversity team in August 2010 to focus on developing the Group’s disability and health strategies, programs and support. 

 

Through the DAP, we are adopting a planned approach to awareness, education, recruitment and access to our services and employment.

View the Group's Disability Action Plan:

• PDF  version
• Word document