Customer service

We have a range of initiatives and policies in place to maintain the high level of commitment we give to all customers of the Commonwealth Bank.

This is our promise to you. We are committed to continue to change and improve your bank.

Determined to focus on service and on service and on service

The relationship we have with each and every customer is incredibly important to us. And that means working tirelessly every day to give all our customers the best possible service at every point of contact they have with us.

Determined to earn your business, not count on it

Whichever financial products or services you’re in the market for, from personal needs like credit cards and home loans, right through to innovative business solutions, we’re working hard to deliver the most competitive offerings and to help you achieve your financial goals.  

Determined to place you at the centre of everything

Every decision we make starts with a focus on you. We aim to not only meet but exceed your expectations. We will continue to place your needs first – every time.

Determined to offer strength in uncertain times

We understand personal circumstances can change and economic conditions can be unpredictable which is why we work with our customers to create tailored solutions to suit individual needs.

Determined to be better than we ever have been

We’re committed to providing the highest level of service along with market leading financial solutions to our corporate and institutional clients by tapping into the vast resources of our local and global networks.