Financial assistance
There are times when your personal circumstances may have changed or you may
be experiencing difficulty meeting your monthly loan or credit card
commitments. This may be because of:
- Injury or illness
- Unemployment
- Divorce or relationship separation
- Natural disaster
- Unexpected reduction of income
The Customer Assist team will assess your current personal circumstances and,
where appropriate, provide solutions tailored to your needs. This may involve
the completion of a Personal Money Plan, which has been designed to help us
work out the best solution for you. The Customer Assist team can be contacted
via:
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NetBank: |
Log into NetBank; go to ‘Manage my accounts’ and select ‘Request a repayment holiday’ |
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Telephone: |
1300 720 814, 8am to 9pm Monday to Friday and 9am to 2pm Saturday |
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Fax: |
02 9841 6670 |
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E-Mail: |
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In Writing: |
P.O. Box 9823 |
Business and Agri Customers
The Commonwealth Bank is committed to supporting its small business and agri
business customers through tough economic times.
We have recently launched a Small Business Investment Package to help business and agri customers with annual turnover of less than $10 million to continue to focus on their core operations. The package is designed to support the short and long term needs of businesses to ensure they not only survive, but prosper.
If your business is experiencing difficulties in meeting commitments you can call our dedicated Business Banking Support Line to speak with one of our specialists. Our team of specialists are equipped to discuss your financial situation and possible alternate structuring arrangements.
Business Banking Support can be contacted via:
(Mondays to Fridays 8am – 6pm AEST) |
13 2607 |
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