Financial services

The Commonwealth Bank has a simple but powerful vision: to be Australia’s finest financial services organisation through excelling in customer service. This underpins our desire to provide excellent customer service to our Indigenous customers, no matter what their location or circumstance.

A tailored banking offer

Our Indigenous Financial Services Relationship Managers come from all areas of the bank and bring specialised knowledge, which is crucial in ensuring Indigenous businesses and organisations have access to the breadth of services we have to offer.

Through the Indigenous Banking Team, customers can access services from our business banking area, Colonial First State, International Financial Services and our full range of retail products. So no matter where our customers are located, we have a Relationship Manager ready to provide our customers with the highest-quality business expertise available. Call 1300 700 964 for more information.

Indigenous Customer Assistance Line

After consultation with communities in remote locations, we developed and launched our Indigenous Customer Assistance Line. It is the first of its kind in Australia.

Customers living in remote communities can call a toll-free number and speak to a specially trained team to access banking services, including account balances, transferring money and paying bills over the phone.