Reconciliation Action Plan

The Commonwealth Bank (the Group) believes it is essential to support and enrich the Indigenous communities in which we operate. Through our people and our partnerships, we aim to promote equality for all Australians. We recognise that this is not the reality for many Indigenous Australians, who face significant social, economic and financial disadvantage.

The Group recognises that a reconciliation program is an important part of our investment in our community and the related sustainability of our business. Through providing cultural, educational, employment and enterprise opportunities, and enhancing our services, the Group will develop real and practical capabilities to meet the needs of our Indigenous customers and staff.

The Group’s Reconciliation Action Plan will help us achieve our vision to be Australia's finest financial services organisation through excelling in customer service. Through understanding the needs of our Indigenous customers, the Group will be better placed to ensure the services we provide to all customers are relevant and appropriate.

What is a Reconciliation Action Plan (RAP)?

A Reconciliation Action Plan is a tool to assist organisations in formalising their commitment to Indigenous Australians. Our RAP outlines the initiatives the Commonwealth Bank Group will take to help reduce the significant gap in life expectancy between Indigenous and non-Indigenous Australians and to promote social, economic and financial equality for all Australians.

Our RAP initiatives

• Focusing on educational programs and employment opportunities through the Aboriginal Employment Strategy for Indigenous Australians
• Supporting Indigenous enterprise
• Strengthening relationships with Indigenous communities by addressing our Indigenous customers’ needs and providing opportunities for our people to work with and learn from Indigenous communities
• Improving our understanding of Indigenous culture to help us better understand their needs as customers and staff
• Identifying opportunities that will help create a larger labour market of educated and skilled Indigenous Australians.

RAP progress and reporting

Our Reconciliation Action Plan is a living document that we will update annually through a yearly review process. Each year it will be submitted for accreditation by Reconciliation Australia, the organisation coordinating the national Reconciliation Action Plan program. Our RAP Project Team and Advisory Group will review the action areas of the RAP to ensure they are progressing well and new action areas will be included as the Group identifies opportunities to further participate in the community.

More information about the Group's Reconciliation Action Plan.