The Commonwealth Bank has responded to the disastrous flooding of Katherine by activating its special emergency assistance package.
"The Commonwealth Bank is concerned at the impact of the massive flood waters on families, farmers and business people," said the Bank’s Group Executive for Retail Banking Services, Michael Cameron.
"We’ve put special arrangements in place for our customers and our staff is ready to assist them promptly with their financial concerns and enquiries."
Key features of the Bank’s special assistance package include:
expediting claims to CommInsure for customers seeking help through their home and contents insurance,
loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
providing additional loans or changes to repayment arrangements for Commonwealth Bank home loan customers who may experience difficulties because of the flood,
consideration of requests for emergency credit limit increases for customers of good standing,
waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.
"At this stage, the Bank expects its branch in Katherine to be open for business as usual, while branch staff and relationship managers will be ready to discuss with affected customers their overall financial position, changes in repayment arrangements or to consider options for additional loan funds", Mr Cameron said.
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