Adaptable work practices

At the Group, we are committed to recruiting and retaining the best talent to help us achieve our vision of becoming number one in customer satisfaction. This means we need to be adaptable in the way we work to meet the needs of our customers and our people.

Flexible work arrangements can provide a way of recognising and accommodating individual circumstances whilst responding to business needs. It is part of our ongoing commitment to developing an inclusive workforce by recognising and accommodating individuals’ circumstances.

There are many flexible working and leave options available that meet the needs of our people at different phases of their lives, while achieving business objectives and meeting customer service demands. Around 40 per cent of our people state they work flexibly and nearly 23 per cent of our people work in part time or job share arrangements.

Tracking our progress

We have set a measureable objective, linked to our internal annual People and Culture Survey that will help us monitor our progress.