Diversity Support

Valuing and respecting all people means providing support to ensure that everyone has access to the services they need as team members, and access to banking products and services as part of our goal to be number one in customer satisfaction.

People with disability

At the Commonwealth Bank, we endeavour to support our people and our customers with a disability and have developed a Disability Action Plan (DAP) which has been lodged with the Australian Human Rights Commission.

The DAP provides a framework for improving customer access to our services and an accessible and inclusive work environment for people with disability. It is overseen by our Diversity Support Manager, who works closely with subject matter experts and business leaders that have responsibility and accountability for the implementation of the DAP actions.

The Group works closely with the Australian Network on Disability and a broad cross-section of disability organisations to improve support to our current employees as well as improve accessibility to career opportunities for potential employees.

We actively support managers who have a team member with a disability or who wish to recruit someone with a disability, and will continue to raise awareness of our inclusive work culture amongst our employees and customers through the DAP.

Cultural support

The Group recognises that our people need to reflect our customers and local communities and is committed to recruiting and retaining a culturally diverse workforce. We understand that building a culturally diverse workforce will result in improved service for our customers and return for our shareholders.  

The Group supports cultural diversity through awareness, inclusiveness and harmony in the workplace.

Our Reconciliation Action Plan (RAP) illustrates our support for Indigenous Australians. The plan was launched in July 2008 and explores how we can build positive relationships between Indigenous and non-Indigenous people. The Group is also giving young Indigenous Australians the opportunity to gain valuable work experience through the Aboriginal Employment Strategy’s school-based traineeship program.

Tracking our progress

We are committed to improve access to our products and services, strengthen employment practices and build awareness through community engagement within designated timeframes as outlined in the DAP and the RAP.