Trust and Team Spirit is one of the Commonwealth Bank’s (the Group) key strategic business priorities. The Group recognises the importance of attracting, retaining and developing good quality people in achieving its goal of becoming Australia’s finest financial services organisation through excelling in customer service.
Our goal of Trust and Team Spirit is supported by four core behaviours that are expected of everyone every day and shape how we interact with each other, how we lead our teams and how we work together as one team in a culture that strives for excellence.
As part of our overall sustainability approach we are committed to fostering a culture where our people are engaged, passionate and valued as success with our people will lead to success with our customers, shareholders and our community over the long term.
Our goal of achieving a culture of Trust and Team Spirit is further supported by our commitment to:
We regularly conduct internal measures of the culture within the Group and have recorded continual improvement in employee satisfaction over the last five years, we are now ranked in the top quartile of the Gallup worldwide database.