Customers

As a financial services organisation, we provide an essential service to our customers. We also understand that Australians today are looking for more from their financial institutions than just a basic offering.

We have around 11 million customers and remain dedicated to providing exceptional customer service to each and every one. We are focused on our vision to be Australia's finest financial services organisation through excelling in customer service.

We have a range of initiatives and policies in place to fulfil the high level of commitment we give to all customers of the Commonwealth Bank.