Achievements

Our commitment and work within each of our sustainability foundations has resulted in a number of key sustainability achievements during 2009-10. These include:

Customers

• Improving our Roy Morgan Research Main Financial Institution Customer Satisfaction score by 2.6 percentage points from the previous year.
• Establishing the Indigenous Banking Team, the first of its kind for a major Australian bank.
• Launching a number of innovative products and services tailored to customers’ needs.
• Colonial First State rated the number one wealth management platform for the third consecutive year.

 

People

• Establishing a target to increase the representation of women in management roles (Executive Manager and above) to 35 per cent by December 2014, up from 26.4 per cent in 2009-10.
• Making significant progress with our Indigenous Employment Strategy target to create 350 additional positions for Indigenous Australians by June 2012.
• Continuing our commitment to flexibility in work/life balance.
• Winner of the Australian Sustainability Award for Labour Relations and Human Capital Management.

 

Community

• Launching our ‘onemillionkids’ commitment and investing $40 million to improve the financial literacy of one million Australian school children by 2015.
• Expanding the StartSmart financial literacy program into primary schools.
• Continuing to invest in our long-standing partnerships across the arts, health and welfare, sport and the environment.
• Many of our people continue to participate in a range of volunteering activities.

 

Governance

• Launching a Group-wide Risk Appetite Statement (RAS) which defines the Group’s risk appetite.
• Implementing a program to strengthen our focus on ethical decision making.

 

Environment

• Continuing to work towards our target to reduce carbon emissions by 20% by 2013 from 2008-09 levels.
• Reporting on our energy consumption, production and greenhouse gas emissions through a range of mandatory and voluntary reporting schemes.
• Sponsoring Clean up Australia Day for the second year and hosting 50 clean up sites across the country.

We are proud of our achievements and the acknowledgement we have received, and the positive impact we have made in the communities in which we operate.

Find out about our awards.