People

Our people are our greatest asset. We have over 44,000 employees working for the Commonwealth Bank Group, with every individual contributing to help make us the organisation we are today.

We are committed to making the Group a great place to work. We continue to foster a culture that supports our people to achieve our goal of becoming Australia’s finest financial services organisation through excelling in customer service. Through our strategic priority of Trust and Team Spirit we aim to create an environment where our people feel engaged in their role, passionate about our organisational goals, and valued for their contribution. Success with our people will lead to success with our customers, shareholders and our community over the long term.

Find out more about our people initiatives.

Case Study: Flexible work

Case Study: Reconciliation Action Plan

 

People metrics1	2010	2009	2008	2007
Lost Time Injury Frequency Rate (LTIFR)2	2.5	2.4	3.1	3.7
Gallup Survey GrandMean3	4.32	4.37 (80th percentile)	4.28 (78th percentile)	4.13 (69th percentile)
People and culture indicator4	4.31	4.36	Not measured	Not measured
Absenteeism Average days per Full-time equivalent5	5.9	5.9	6.5	6.2
Employee Turnover6 (Voluntary) %	12.73%	11.37%	18.45%	14.94%
Number of graduates commencing in a graduate position7	134	135	114	104
Staff working part-time or job-sharing8 %	22.7%	22.9%	20.8%	n/a

 

¹ All metrics capture data from Australian domestic operations only (excluding Bankwest and St Andrews), unless otherwise stated.

² LTIFR is the reported number of occurrences of lost time arising from injury or disease that have resulted in an accepted workers compensation claim, for each million hours worked by domestic employees. The metric captures claims relating to domestic employees only (permanent, casual and those contractors paid directly by the Group). Data is complete as at 30 June each year, however it may be updated in future reports due to late reporting of incidents that occurred during the year, or the subsequent acceptance or rejection of claims made in the year.

³ The Gallup Survey GrandMean measures the average response, on a 5-point scale (where 5 is the most positive response), summarising the average (mean) responses to the Gallup Q12 statements, given by employees in the People and Culture survey. The result captures the responses of domestic and international Group employees excluding those of Bankwest, ASB Bank, Commonwealth Bank Indonesia, Bank of Hangzhou, Qilu Bank, Sovereign Group, and some smaller international branches and subsidiaries.

⁴ The PCI measures the average response on a 5-point scale (where 5 is the most positive response), by summarising the average (mean) responses to 25 People and Culture Survey statements comprising the Gallup Q12 statements and 13 additional statements selected by the Group, all of which measure our progress towards our cultural aspiration of trust and team spirit. The surveyed population is the same as for the Gallup GrandMean. The PCI was first measured in 2009.

⁵ Absenteeism is the annualised figure as at 31 May each year. Absenteeism refers to the average number of sick leave days (and, for CommSec employees, carers’ leave days) per full-time equivalent (FTE), reported by domestic, permanent employees. FTE captures domestic, permanent employees (full-time, part-time, job share or on extended leave).

⁶ Employee turnover refers to all voluntary exits of domestic, permanent employees as a percentage of the average domestic, permanent headcount (full-time, part-time, job share or on extended leave).

⁷ The number of graduates who accepted and commenced in a graduate position with the Group. Graduate positions commence in February each year.

⁸ The number of employees who are employed on a part-time or job share basis, as a percentage of domestic, permanent employees (full-time, part-time, job share or on extended leave) and those contractors paid directly by the Group.