Contact Us

Phone us

To get in touch by telephone, select from the contact numbers below:

General banking enquiries	13 2221
NetBank enquiries and passwords	13 2828
Telephone banking	13 2221
New accounts or investments	13 2221
Personal Loans (8am - 8pm, 7 days)	13 1431
Home Loans (8am - 10pm)	13 2224
Commonwealth Awards (8am - 8pm, Mon - Fri)	13 1661
Business banking	13 1998
CommBiz	13 2339
CBFC (8am - 5pm, Mon - Fri)	1800 811 446
Commonwealth Securities (8am - 7pm EST, Mon - Fri)	13 1519
Commonwealth Securities fax	(02) 9312 4100

Lost or stolen credit cards	13 2221
Emergency collect calls	+61 2 9999 3283

General enquires	+61 13 2221
NetBank enquiries	+61 13 2828
Telephone banking	+61 13 2221
Compliments and complaints hotline	+61 2 9841 7000
CommBiz	+61 2 9641 2506

Home, Car and Travel (8am - 8pm EST, 7 days)	13 2423
Life Insurance (8am - 8pm EST, Mon - Fri)	13 1056
Annuities (8am – 8pm EST, Mon - Fri)	13 1056
Investment Growth Bond	1800 624 100
Colonial SuperChoice MasterTrust	1800 552 660
Colonial Select Personal Superannuation	1800 552 660
Colonial SuperTrace	1300 788 750
Colonial Home Loans	13 2407
Commonwealth Financial Services	13 2015

Colonial First State

13 1336

Commonwealth Financial Planning

1800 241 996

All media inquiries can be directed to our media team.

Customers who are hearing or speech impaired can contact us via the National Relay service (24 hours, 7 days a week)

Telephone Typewriter (TTY) service users can be connected to any of our telephone numbers via 133 677

Speak and Listen (speech-to-speech relay) users can also connect to any of our telephone numbers by calling 1300 555 727

Internet relay users can be connected to our telephone numbers via National Relay Service

Careers Centre	1800 989 696
Graduate recruitment	1800 448 880

For the right advice before you make your next move, talk to one of our Financial Planners.