Banking
If you weren't able to find an answer in Online Support, you can speak to one
of our agents.
-
Telephone Banking
FAQs
-
Telephone
Banking Self Service and enquiries
+61 13 2221 (24 hours a day, 7 days a week)
- International enquiries
+61 13 2221 (24 hours a day, 7 days a week)
+61 2 9999 3283 (Collect calls)
-
Moving
to Australia account enquiries
- Colonial Home Loans (and Home Loans provided through a broker)
13 2407
- Deceased Estates
1800 686 153
- Indigenous banking specialists
1300 700 964
Financial Planning
- Commonwealth Financial Planning
(8.30am - 5.00pm EST, Mon - Fri)
1800 241 996
Colonial First State
- Colonial First State
+61 13 1336
Emergency calls
- Lost or stolen credit cards
+61 13 2221
- Emergency collect calls*
+61 2 9999 3283
*To use this reverse charges number you are required to connect via
an international operator in the country you are in. Please note: we have no
control over countries/ international phone companies and charges they may pass
on to the customer when using the +61 2 9999 3283 number.
CommInsure
Hours of operation are 8am – 8pm EST, Mon – Fri unless otherwise
indicated
- Annuities
13 1056
- Colonial Select Personal Superannuation (8am – 6pm EST, Mon - Fri)
1800 552 660
- Colonial SuperChoice MasterTrust (8am – 6pm EST, Mon - Fri)
1800 552 660
- Colonial SuperTrace (8am – 6pm EST, Mon - Fri)
1300 788 750
- Commonwealth Financial Services (8am – 6pm EST, Mon - Fri)
13 2015
- Credit Card Insurance
13 1056
- Home and Car insurance
13 2423
- Investment Growth Bond (8am – 6pm EST, Mon - Fri)
1800 624 100
- Life insurance
13 1056
- Loan Protection Insurance
13 1056
- Mortgage Protection
1800 617 980
- Home Loan Protection
1800 617 980
- Accidental Death
1800 617 980
- Term Life
1800 617 980
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