Using internet access on your mobile phone, you can visit our specially designed NetBank mobile web site to access your account details, make transfers, use BPAY, view account balances, see scheduled future transactions, view current applications with the Bank and find a Commonwealth Bank ATM or branch.
There are two versions available - one for iPhones and one for standard phones. Note: our web site automatically detects what type of phone you have.
For more information, please visit: www.commbank.com.au/mobile. There you can view a demonstration and request an SMS with our mobile URL bookmark.
If you have registered for NetCode SMS or NetCode Token security, then you can access the service immediately.
If you are not registered for NetCode SMS or NetCode Token security, then click here to find out more.
To register online for NetCode SMS:
The Bank does not charge you a service fee to access NetBank from your mobile phone. However, normal mobile phone provider data access charges and standard charges for calling a ‘13’ number will apply. Please contact your mobile phone network provider for details.
Please note that standard account transaction fees may apply to transfers and bill payments.
Find out more about NetBank charges.
You can access NetBank on your mobile by following these steps:
To receive a bookmark to this page, please go to /content/commbank/mobile on your computer.
You can carry out the following functions:
New Features include:
If you notice a function is missing from NetBank on your mobile, then please logon to regular NetBank using your computer at www.netbank.com.au
Yes. If you want to transfer money to a CBA linked account or a 3rd party account in your address book, simply select the ‘Transfers’ button/link on the main menu.
For more information regarding transfers on NetBank, please go to /content/commbank/help/faq/netbank/transfers.html
Yes. You can now pay bills via BPAY on your mobile phone.
For more information regarding BPAY, please visit /content/commbank/help/faq/netbank/bills.html
You cannot add a new biller or change a biller code using your mobile phone. To add a new biller or change a biller code, please logon to regular NetBank at www.netbank.com.au
You cannot change your BPAY CRN using your mobile phone. To change your BPAY CRN, please logon to regular NetBank at www.netbank.com.au.
You cannot reschedule future transactions or bill payments using your mobile. Simply logon to regular NetBank using your computer at: www.netbank.com.au
Click here for more information.
For all applications outside this time period, please logon to regular NetBank, click the ‘Offers & apply” tab followed by the ‘My applications’ tab.
Mobile access to NetBank provides all of the security that computer access to NetBank offers. The safety of your money is 100% guaranteed as long as you observe our NetBank terms and conditions.
As an additional security measure, after a period of inactivity customers will be automatically logged out of NetBank to reduce the risk of anyone else viewing account information if their phone is left unattended or lost.
You do not need to contact the Bank, as your NetBank details and account information are not stored on your phone. This is the same as if your computer was stolen. Please contact your mobile phone service provider immediately to notify them of the loss.
No. To ensure security we have restricted the number of users who can access NetBank to only one at a time.
Please disregard this message and click OK to continue. This is a general known issue with Nokia mobile phones and your security will not be compromised in any way.
Yes, provided your mobile phone is set up for overseas use ie. global roaming is activated.
Note: mobile phone provider data access charges are usually higher for overseas data access. Please contact your mobile phone service provider to activate global roaming or to find out about their overseas use charges.
The best way to maximise the speed of browsing the internet on your mobile phone and logging into NetBank is by using a Next G or 3G handset on a Next G or 3G network. Mobile network response times will still vary depending on the number of customers accessing the network at any given time.
The Bank has successfully tested this application on many different mobile phones and under different circumstances. Performance depends upon a number of factors outside of the Bank’s control, including the customer’s:
If you are concerned about the performance response times of your service, please check with your mobile phone service provider for more options to improve internet access speed.
Please check if you can access any other web pages on your mobile eg. www.google.com . If you are unable to load web pages then contact your mobile phone service provider.
If you can access other internet sites but not our site, then this is likely an issue with the type of internet browser used by your phone. You can download an alternative third party mobile phone browser to avoid this problem, such as Opera Mini - visit their web site for more information www.operamini.com or enter operamini.com into your existing mobile phone's web browser and follow the simple on-screen instructions. (Note: telco data access charges will apply to perform the one-time application download.)
Simply click on your mobile phone web browser and go to address www.netbank.com.au/mobile and re-bookmark it. Then logon as per normal.
Contact your network mobile phone provider if you have a:
Call us on 13 2221, option 4, 24 hours a day, 7 days a week, if you have: