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CommBank Kaching FAQs

About CommBank Kaching

  • What is CommBank Kaching?
    CommBank Kaching is a Commonwealth Bank App for iPhone and Android phones that offers a fast, safe and easy mobile banking experience and is a world first in mobile and social payments.

    With CommBank Kaching,you can make payments to others by using their mobile phone number, email address or your Facebook friends list. The recipient just needs to have an Australian BSB and account number. You can also make Bump payments to other CommBank Kaching users (iPhones only).

    Additionally, you can check your account balances and transaction history, transfer money between your accounts, pay your bills using BPAY® as well as make payments to others using their Australian BSB and account number.

    CommBank Kaching also allows you to make MasterCard ® PayPass™ payments under $100 with your iPhone 4S or iPhone 4 using an iCarte case. Note: PayPass payments from Android devices are currently not available.

    CommBank Kaching features:
    1. Fast login with a four-digit PIN;
    2. Check balances and transaction history;
    3. View and accept offers (iPhone only);
    4. Transfer between your accounts;
    5. Transfer to other accounts (as listed in your NetBank address book);
    6. BPAY bill payments (new and existing billers);
    7. Integration with your Bill & Payee address books in NetBank;
    8. Send and receive Peer to Peer payments to mobile numbers (Pay to Mobile), email addresses (Pay to Email) or Facebook friends (Pay to Facebook);
    9. Make Bump™ payments to other CommBank Kaching users (iPhone only);
    10. Ability to make PayPass payments under $100 (iPhone 4S or iPhone 4 only with purchase of an iCarte case);
    11. Locate the nearest Branch or ATM;
    12. View the balance of a nominated account using the Simple Balance feature; and
    13. Activate the Facebook straight through processing feature.
  • How much does CommBank Kaching cost?
    The CommBank Kaching app is free to download from the App Store, Google Play Store or Samsung Apps. Just search for 'CommBank Kaching'. Any fees and charges that apply to your account will continue to apply to transactions made using CommBank Kaching.

    Note: downloading and using CommBank Kaching, you will be subject to the relevant mobile data-usage plan as per your agreement with your mobile telecommunications provider.

    You are responsible for any charges imposed by your telecommunications provider for connecting to CommBank Kaching via your mobile phone, including call costs and data costs associated with using mobile apps.

    If you wish to make PayPass payments using your iPhone 4S or iPhone 4 you will need to purchase an iCarte case. Note: PayPass payments from Android devices are currently not available.

  • Will CommBank Kaching work on other mobile phones?
    CommBank Kaching has been specifically designed for iPhone and Android phones.

Getting started

  • What do I need to use CommBank Kaching?
    To use CommBank Kaching you will need:

    1. Your NetBank Client Number, password and be registered for NetCode SMS;
    2. An active mobile phone number enabled for cellular or wireless internet connection;
    3. An iPhone 5, iPhone 4S, iPhone 4 or iPhone 3GS (with iOS version 4.3 or more recent) or an Android phone (with Android version 2.3 or more recent)
    4. A Commonwealth Bank transaction or savings account if you wish to make Peer to Peer payments; and
    5. Purchase an iCarte case and have a Commonwealth Bank PayPass enabled MasterCard if you wish to make PayPass payments under $100 (available to iPhone 4S or iPhone 4 users only).
    If you are not registered for NetBank or NetCode SMS please call us on 13 2221 at any time to set this up.


  • Do I need to be a Commonwealth Bank customer to use CommBank Kaching?
    Yes, to use CommBank Kaching you need to be a Commonwealth Bank customer and be registered for NetBank with NetCode SMS.

    Not registered for NetBank or NetCode SMS? Please visit www.commbank.com.au, visit any Commonwealth Bank branch or call us on 13 2221 at any time.

    Not a Commonwealth Bank customer? To find out more about opening a Commonwealth Bank account that suits your needs, please visit www.commbank.com.au/personal/accounts any Commonwealth Bank branch or call us on 13 2221 at any time.

  • How do I get CommBank Kaching?
    All you need to do is download it from the App Store, Google Play Store or Samsung Apps. Just search for 'CommBank Kaching'.

    Once you open CommBank Kaching, you will be prompted to complete a one-off registration process. This should only take a minute to complete.

  • Can I use CommBank Kaching on other Apple or Android devices such as iPads or tablets?
    CommBank Kaching has been specifically developed for iPhone and Android phones. As such, Commonwealth Bank does not provide support for CommBank Kaching on other devices.

  • Can I register CommBank Kaching on more than one mobile phone?
    You can only register CommBank Kaching on one mobile phone at any one time.

    If you wish to register for CommBank Kaching on another phone you will be required to download and re-register for CommBank Kaching on that phone. CommBank Kaching will then be automatically de-activated on your original phone.

    We recommend you also delete CommBank Kaching from the old phone.

  • What is the registration process?
    The first time you log in to CommBank Kaching you will be prompted to complete the following:
    1. Enter your NetBank Client Number and password;
    2. Accept the terms and conditions;
    3. Generate a NetCode SMS to verify your mobile phone number;
    4. Set your default account for incoming payments; and
    5. Set a 4 digit PIN for fast log-in (optional)

    Note: If you are also registered for CommBank Kaching for Facebook, the default account and 4-digit PIN you select here will replace your current CommBank Kaching for Facebook default account and 4-digit PIN.

    CommBank Kaching on a mobile and CommBank Kaching for Facebook share the same default account and 4-digit PIN.
  • Can I register for CommBank Kaching if I'm not registered for NetBank with NetCode SMS?
    You must be registered for NetCode SMS in order to register for CommBank Kaching.

    If you have NetCode Token or Personal Identification Questions, please call us on 13 2221 at any time to register for NetCode SMS.

  • What is a NetCode SMS?
    NetCode SMS is a free service available to all NetBank customers. It provides a one-time use password and replaces Personalised Identification Questions to provide added security when completing certain NetBank functions and some online credit/debit card transactions.

Key features

  • What can I do using CommBank Kaching?
    Using CommBank Kaching you can:
    1. Check the balances of your accounts;
    2. View your transaction history;
    3. View and accept offers (iPhone only);
    4. Transfer money between your accounts;
    5. Transfer money to other accounts (as listed in your NetBank address book);
    6. Make BPAY bill payments (new and existing billers);
    7. Make Peer to Peer payments to friends using their mobile phone number (Pay to Mobile), email address (Pay to Email) and your Facebook friends list (Pay to Facebook);
    8. Make Bump payments to other CommBank Kaching users (iPhone only);
    9. Make PayPass payments under $100 (iPhone 4S and iPhone 4 only with purchase of iCarte case);
    10. Locate the nearest branch or ATM;
    11. View the balance of a nominated account using the Simple Balance feature; and
    12. Activate the Facebook straight through processing feature.
  • What is the Simple Balance feature?
    The Simple Balance feature allows you to view the balance of your nominated account without the need to log into CommBank Kaching.  Just pull down the top of the log-in screen.

    Note: To activate the Simple Balance feature go to Settings > Simple Balance within the app.
  • What is the Facebook straight through processing feature?
    When you activate Facebook straight through processing, any Facebook payments you receive will be deposited directly into your CommBank Kaching nominated account. This removes the need to manually collect the payment.

    You can activate this feature by going to Settings>Facebook payments within the app.
  • Can I make payments to international accounts?
    No, if you wish to send money overseas please use the International Money Transfer (IMT) function in NetBank.

Making Peer to Peer Payments - Pay to Mobile, Pay to Email and Pay to Facebook

  • How do I make a Pay to Mobile payment?
    You can use the Pay to Mobile feature in CommBank Kaching to make payments to anyone who has an active mobile phone number and holds an Australian BSB and account number.

    Once you have made the payment:
    1. If the recipient is registered for CommBank Kaching, the payment will automatically be deposited into their CommBank Kaching nominated account
    2. If the recipient is not registered for CommBank Kaching, they will receive an SMS notification from Commonwealth Bank advising you have sent them a payment. The SMS will contain instructions on how to collect the payment
    3. You will be provided with a unique Payment Code which you will need to pass on to the recipient. You can also view the Payment Code in the 'Uncollected' screen within the 'Payments' tab in CommBank Kaching
    4. To collect their payment, the recipient must do one of the following:
      • iPhone and Android phone users can collect their payment within CommBank Kaching:
        • If the recipient is registered for CommBank Kaching they can access collections via the Payments tab.
        • If the recipient is not registered for CommBank Kaching they can access collections from the log-in screen.
      • Alternatively, the recipient can visit www.commbank.com.au/collect
      Recipients will need the Payment Code, their mobile phone number and their Australian BSB and account number when collecting the payment.
    Note: The recipient does not need to bank with Commonwealth Bank.

  • How do I make a Pay to Email payment?
    You can use the Pay to Email feature in CommBank Kaching to make payments to anyone who has an active email address and holds an Australian BSB and account number.

    Once you've made the payment:
    1. The recipient will receive an email notification from Commonwealth Bank advising you have sent them a payment. The email will contain instructions on how to collect the payment
    2. You will be provided with a unique Payment Code.  You will need to pass on this code to the recipient. You can also view the Payment Code in the Uncollected screen within the Payments tab in CommBank Kaching
    3. To collect their payment, the recipient must do one of the following:
      • iPhone and Android phone users can collect their payment within CommBank Kaching:
        • If the recipient is registered for CommBank Kaching they can access collections via the Payments tab.
        • If the recipient is not registered for CommBank Kaching they can access collections from the log-in screen.
      • Alternatively, the recipient can visit www.commbank.com.au/collect
      Recipients will need the Payment Code, their email address and their Australian BSB and account number when collecting the payment.
    Note: the recipient does not need to bank with Commonwealth Bank.

  • How do I make a Pay to Facebook payment?
    You can use the Pay to Facebook feature in CommBank Kaching to make payments to anyone in your Facebook friends list who has an Australian BSB and account number.

    When you make a Pay to Facebook payment, CommBank Kaching may ask you to log in to Facebook. You then need to press the 'Log in' button on the App Login screen. This gives Commonwealth Bank permission to access your basic information (such as Facebook ID, first and last name, link, username, gender and locale) in order to initiate the payment.

    Once you have made the payment:

    1. You will have the option to notify the recipient of the payment via a Facebook Wall Post
    2. You will be provided with a unique Payment Code which you will need to pass on to the recipient together with the amount of the payment.  You can also view the Payment Code in the 'Uncollected' screen within the 'Payments' tab in CommBank Kaching
    3. To collect their payment, the recipient must do one of the following:
      • iPhone and Android phone users can collect their payment within CommBank Kaching:
        • If the recipient is registered for CommBank Kaching they can access collections via the Payments tab.
        • If the recipient is not registered for CommBank Kaching they can access collections from the log-in screen.
      • Alternatively, the recipient can visit www.commbank.com.au/collect
      Recipients will need the Payment Code, their facebook login and their Australian BSB and account number when collecting the payment.
    Note:
    1. If the recipient is a CommBank Kaching user and has activated the Facebook straight through processing feature, the payment will be deposited directly into their nominated CommBank Kaching account.
    2. For security reasons, it is important that you do not post details of the transaction, such as the payment code and amount, on the recipient's Facebook Wall
    3. The recipient does not need to bank with Commonwealth Bank
  • Does the recipient need to be registered for CommBank Kaching to collect a Peer to Peer payment?
    No, the recipient does not need to be registered for CommBank Kaching. They simply need to hold an Australian BSB and account number and have an active mobile phone number, email address or Facebook account.

  • Does the recipient need to hold a Commonwealth Bank account to collect a Peer to Peer payment?
    No, the recipient does not need to hold a Commonwealth Bank account. They simply need to hold an Australian BSB and account number.

  • What happens to my money when I make a Peer to Peer payment?
    Funds are withdrawn from your account as soon as you make a payment with CommBank Kaching.

    The recipient then has 14 calendar days to collect the payment. If the payment is not collected within this timeframe it will be returned to the account you sent the payment from.

    Note: Pay to Mobile payments to other registered CommBank Kaching users or Pay to Facebook payments to other registered CommBank Kaching users who have activated the Facebook straight through processing feature, do not require the recipient to collect the payment. Funds will be deposited into the recipient's CommBank Kaching nominated account within 1 business day.

  • How long does it take for funds to be deposited into the recipient's account?
    When a payment is collected, it may take up to 3 business days for the funds to be deposited into the recipient's account depending on their financial institution.

    Note: Pay to Mobile payments to other registered CommBank Kaching users or Pay to Facebook payments to other registered CommBank Kaching users who have activated the Facebook straight through processing feature, does not require the recipient to collect the payment. Funds will be deposited into the recipient's CommBank Kaching nominated account within 1 business day.

  • What is the maximum amount I can send through Peer to Peer payments?
    The limit is a combined maximum of $500 per calendar day.

    Note: For Pay to Mobile payments, where the recipient is also registered for CommBank Kaching or Pay to Facebook payments to other registered CommBank Kaching users who have activated the Facebook straight through processing feature, where funds have been processed directly to their default account, the NetBank daily withdrawal limit for third party payments will apply.

  • How will I know if a Peer to Peer payment has been collected?
    Uncollected Peer to Peer payments will be listed in the Uncollected screen within the Payments tab in CommBank Kaching. Once a payment has been collected it will be removed from the list.
  • What if I make a Peer to Peer payment to the incorrect recipient?
    If you make a payment to an incorrect recipient, then do not pass on the secure Payment Code as the payment cannot be collected without it. You should also advise the recipient to disregard any notice they have received.

    If you have already passed on the Payment Code and the payment has been collected, then you will need to call us on 13 2221 at any time.

    Payments made to a customer who also has CommBank Kaching will occur in real-time so a Payment Code will not be issued. In these instances call us as per the above instruction.

    Note: Commonwealth Bank is not responsible for any loss suffered due to incorrect information being entered when making a payment.

  • Can I make a Peer to Peer payment from my Commonwealth Bank credit card account?
    No, you can only make Peer to Peer payments from a Commonwealth Bank transaction or savings account.

  • How will the recipient be notified that I have sent them a Peer to Peer payment?
    If the recipient is registered for CommBank Kaching and they have received a Pay to Mobile or Pay to Facebook payment (with the Facebook straight through processing feature activated), they will receive the payment into their CommBank Kaching nominated account within 1 business day. No notification is provided.

    If the recipient is registered for CommBank Kaching, and they have received a Pay to Email or a Pay to Facebook payment (with the Facebook straight through processing feature not activated), they will receive an email or optional Facebook wall post notifying them you have sent them a payment.

    The recipient then needs to collect their payment within 14 calendar days.

    If the recipient is not registered for CommBank Kaching, they will receive either an SMS, email or an optional Facebook wall post (depending on the method used to send the payment) notifying them you have sent them a payment. 

  • Will I be notified when a Peer to Peer payment has been collected?
    No, however, uncollected payments will be listed in the 'Uncollected' screen within the 'Payments' tab in CommBank Kaching. Once a payment has been collected it will be removed from the list.

  • What happens if a Peer to Peer payment I have made is not collected?
    If a payment is not collected within 14 calendar days of you initiating the payment, the funds will be returned to the account which you originally made the payment from. 

    No interest is earned on payments while they are available for collection by the recipient.

  • Will I be able to see a Peer to Peer payment I made in my transaction history?
    Yes, all payments can be viewed in the transaction history for the relevant account.

    You can also view uncollected payments in the 'Uncollected' screen within the Payments tab in CommBank Kaching.

  • Will I get a receipt for a Peer to Peer payment I have made?
    Yes, after each payment you will be provided with an on-screen receipt. The transaction will also appear in your transaction history for the account you made the payment from.

  • What is the best way to notify the recipient of the Payment Code?
    For added level of security, Commonwealth Bank recommends you notify the recipient via an alternate method to how you made the payment. For example, for a Pay to Mobile payment, call them or inform them via email.

    Other methods include SMS, face to face or private Facebook message.

    Note: Never record or keep the Payment Code where it can be viewed by others.

Collecting Peer to Peer payments

  • Do I need to be registered for CommBank Kaching to receive a Peer to Peer payment?
    No, you do not need to be registered for CommBank Kaching. You simply need to hold an Australian BSB and account number and have an active mobile phone number, email address or Facebook account.

  • How do I collect a Peer to Peer payment?
    If you are registered for CommBank Kaching, all payments sent to you via Pay to Mobile or Pay to Facebook (with the Facebook straight through processing feature activated) will be deposited directly into your CommBank Kaching nominated account.

    If you are not registered for CommBank Kaching or you have received a payment via Pay to Email or Pay to Facebook (with the Facebook straight through processing feature not activated), you will need to do one of the following:

    1. iPhone and Android phone users can collect their payment within CommBank Kaching:
      • If you are registered for CommBank Kaching you can access collections via the Payments tab
      • If you are not registered for CommBank Kaching, you can access collections from the log-in screen.
    2. Alternatively, the recipient can visit www.commbank.com.au/collect. This is a secure Commonwealth Bank website where you can collect your Peer to Peer payment.
    You will need the following when collecting a payment:

    1. The Payment Code (the person making the payment will need to pass this on to you);
    2. Your mobile phone number, email address or Facebook login details (depending on the method used to send the payment to you); and
    3. Your Australian BSB and account number.
    Please take care to enter the correct BSB and account number as you may not be able to recover a payment made to an incorrect account.

    Note:
    1. The payment code is not case sensitive.
    2. Each time you collect a Pay to Facebook payment you may be asked to log in to Facebook. You will then need to press the ‘Log In’ button on the Commonwealth Bank Kaching screen. This gives Commonwealth Bank permission to access basic information (such as name, profile picture, gender, networks, Facebook ID, list of friends and any other information customers have made public) in order to complete the payment.
  • What is a Payment Code?
    A Payment Code is a unique six character alpha numeric code the sender will pass on to you.

    You will need this code along with the following details to collect your Peer to Peer payment:
    1. Your mobile phone number, email address or Facebook login details (depending on the method used to send the payment to you); and
    2. Your Australian BSB and account number.
  • How long do I have to collect a Peer to Peer payment?
    You have 14 calendar days to collect a payment from the time the sender initiates the transaction. If this timeframe expires, the funds will be returned to the sender and you will need to contact them to arrange another payment to be made.

  • When will a Peer to Peer payment I collect appear in my account?
    Once a payment is successfully collected, it may take up to 3 business days for the funds to be deposited into your account depending on your financial institution.

    Note: Pay to Mobile payments to other registered CommBank Kaching users or Pay to Facebook payments to other registered CommBank Kaching users who have activated the Facebook straight through processing feature, does not require the recipient to collect the payment. Funds will be deposited into their CommBank Kaching nominated account within 1 business day.

  • What happens if I enter an incorrect BSB/account number when collecting a Peer to Peer payment?
    Notify the sender immediately and advise them to contact Commonwealth Bank on 13 2221, at any time.

    Note: Commonwealth Bank is not responsible for any loss suffered due to incorrect information being entered when collecting a payment. Please take care when entering your BSB and account number.

Making Bump payments
Note: This feature is not currently available on Android phones.

Making Mastercard PayPass payments using my iPhone
Note: This feature is not currently available on Android phones.

  • What is MasterCard PayPass?
    MasterCard PayPass is a faster, easier way to make purchases under $100, making it ideal for transactions like your morning coffee, plus paying at petrol stations and convenience stores.

    You don't need to sign or enter a PIN to pay for things under $100. Just tap your card against a PayPass reader and once the transaction is confirmed with a beep, you're done.

  • What do I need to make PayPass payments using my iPhone?
    To make PayPass payments using your iPhone, you will need the following:
    1. Be registered for CommBank Kaching;
    2. Have an iPhone 4S or iPhone 4;
    3. Purchase an iCarte case (refer to "What is an iCarte case" below); and
    4. Have an eligible PayPass enabled Commonwealth Bank credit or debit MasterCard.

  • What is an iCarte case?
    An iCarte case is an NFC (Near Field Communication) reader/writer that allows PayPass payments to be made between your iPhone 4S or iPhone 4 and a merchant with a PayPass enabled terminal.  An iCarte looks like an iPhone 4S or iPhone 4 protective case.

  • How do I get an iCarte case?
    iCarte cases are available for order within CommBank Kaching.  In the 'Cards' tab,  select the credit or debit MasterCard you wish to set up, press the 'Set up PayPass' button and follow the on screen instructions.

  • How much does an iCarte case cost?
    The iCarte costs $49.95 plus $5 postage and is sent via Express Post within Australia.

    You can also redeem an iCarte through Commonwealth Awards for 10,200 points.

  • How long will it take for the iCarte case to be delivered?
    Delivery should take between 3 to 5 business days.

  • How do I activate the iCarte case?
    To activate the iCarte:
    1. Attach the iCarte case to your iPhone 4S or iPhone 4.
    2. Ensure that Notifications are turned on in your iPhone settings.
    3. Launch CommBank Kaching and follow the on screen steps:
      • PayPass  set up
      • Step 1 of 2 – Preparing your card
      • Step 2 of 2 - Downloading your card
      • Complete
    The process will take 1-2 minutes to perform.

  • Can I make PayPass payments on a Visa payWave terminal?
    Yes, you can make PayPass payments at a merchant with a Visa payWave enabled terminal.

  • Can I make PayPass payments without an iCarte?
    You cannot make PayPass payments without your iCarte on your iPhone.

  • Why is there a timer and PayPass logo on the login screen?
    When CommBank Kaching is launched a green PayPass logo appears at the top right of the login screen with a timer that immediately counts down from 60 seconds.  This indicates PayPass is active.  Once the timer is complete, PayPass will need to be turned back on by pressing the logo.  This function is designed to minimise battery consumption because PayPass functionality draws power from the iPhone. 

Privacy & Security

  • How secure is CommBank Kaching?
    We recognise having appropriate security measures in place is vital for an application like this to be successful, and for our customers to feel comfortable using it.  That's why CommBank Kaching incorporates a range of measures which in combination deliver high standards of security and provide customers with peace of mind when making mobile payments. These include:

    1. Strong customer authentication procedures;
    2. Device-level security controls;
    3. Robust monitoring; and
    4. The backing of our 100% security guarantee. 

    Our 100% security guarantee means the Bank will cover any losses should someone make an unauthorised transaction on a customer's account provided customers protect their PIN and password, and immediately notify us of the loss, theft or misuse of their PIN and password and of any suspicious activity on the account.

    Commonwealth Bank already has many high-profile and award-winning mobile and online banking platforms, and we have a strong record of protecting customers who use these platforms. We are building and extending on this record in the rollout of CommBank Kaching.

  • Does the 100% security guarantee apply to CommBank Kaching?
    Yes, our 100% security guarantee means the Bank will cover any losses should someone make an unauthorised transaction on a customer's account provided customers protect their PIN and password, and immediately notify us of the loss, theft or misuse of their PIN and password and of any suspicious activity on the account.

  • Is my personal banking information stored on my phone?
    No, your banking information is only available whilst you are logged on to CommBank Kaching. Once you log off from CommBank Kaching, your information is no longer available on the phone.

  • How secure is PayPass?
    MasterCard PayPass is safe to use. MasterCard and the Commonwealth Bank's security systems continue to protect you from unauthorised transactions, so the same conditions apply to PayPass as your swiped transactions.

    When it comes to card security, Commonwealth Bank is a leader in fraud protection. Our state of the art technology monitors your PayPass transactions 24/7 against fraud. So if we identify any unusual activity, you'll be alerted immediately. And if the unlikely happens and an unauthorised transaction occurs on your card, we'll reimburse you 100% 1.

    1 Provided you comply with the Credit Cards Conditions of Use if you have a credit card, and/or the Transactions, Savings and Investment Accounts Terms and Conditions if you have a debit card and the Electronic Banking Terms and Conditions.

  • Can I password protect the PayPass payments function?
    By default, PayPass will be available in the log on screen without the need to key in your CommBank Kaching PIN or NetBank password.

    In the 'Settings' tab, you can disable the ability to make PayPass payments before logging on to CommBank Kaching.

    Note: disabling this function will prevent you from making PayPass payments where you do not have an internet connection.

    Commonwealth Bank recommends customers also use the Passcode Lock (iPhone) or Screen Lock (Android) feature on their phone..

  • Are there any other additional security measures I should know about?
    For an added level of security, Commonwealth Bank recommends you notify the recipient of a payment via an alternate method to how you made the payment. For example, for a Pay to Mobile payment, call them or inform them via email.

    Other methods include SMS, face to face or private Facebook message.

    Note: Never record or keep the Payment Code where it can be viewed by others.

  • If my phone is lost or stolen can anyone get access to my personal banking information?
    No, as long as you haven't disclosed your Commbank Kaching four-digit PIN or NetBank password.

    Note: If you have chosen to activate the Simple Balance feature, the balance of your nominated account will display without the need to log into CommBank Kaching. You can amend this feature at any time via Settings > Simple Balance.

    Please notify Commonwealth Bank straight away on 13 2221 so we can cancel access.

    Commonwealth Bank recommends customers also use the Passcode lock (iPhone) or Screen Lock (Android) feature on their iPhone.

  • How do I know the SMS, Email or Facebook notification I've received is from Commonwealth Bank?
    There are ways to ensure the notification is legitimately from the CBA.
    1. The SMS will be sent to you by 61488728596
    2. The email will be sent to you by Notification@cba.com.au
    3. The Facebook notification will be sent to you by the person making the payment
    4. The notification should include the name of the person sending you the payment
    5. The notification will never ask you to respond. We will always direct you to www.commbank.com.au/collect to collect your payment. You can type this URL directly into your browser.

    If unsure, call us on 13 2221 at any time.

  • How secure is Bump?
    With Bump, you are in control of who you want to transact with.

    For a Bump payment to occur, both parties need to:
    1. be logged in to CommBank Kaching
    2. be standing next to each other and physically Bump hands together
    3. agree to create a connection to facilitate the Bump payment

    In all instances, the sender will have to confirm the payment prior to it being processed and an on-screen receipt is provided to both parties.

    Commonwealth Bank is a leader in fraud protection. Our state of the art technology monitors your Bump transactions 24/7 against fraud. So if we identify any unusual activity, you'll be alerted immediately. And if the unlikely happens and an unauthorised transaction occurs, we'll reimburse you 100% 1.

    1Provided you comply with the Credit Cards Conditions of Use if you have a credit card, and/or the Transactions, Savings and Investment Accounts Terms and Conditions if you have a debit card and the Electronic Banking Terms and Conditions.

General

  • What happens if my phone is lost or stolen?
    Please notify Commonwealth Bank straight away on 13 2221 so we can cancel access.

    CommBank Kaching is securely protected with either a four-digit PIN chosen by you during the registration process or by your NetBank password. In addition to this, Commonwealth Bank recommends you also use the Passcode lock (iPhone) or Screen Lock (Android) feature on your phone.

    You should never disclose your PIN or NetBank password to anyone.

    As an additional security measure, the Commonwealth Bank recommends customers understand the options they have in the event their phones are stolen or lost, including the ability to remotely lock or wipe their phone using Apple's iCloud service or a similar service available in the Google Play Store

  • What happens if I change phones?
    Download and re-register for CommBank Kaching on the new phone. CommBank Kaching will then be automatically de-activated on the old phone.

    We recommend you also delete CommBank Kaching from the old phone.

  • What happens if I change my mobile phone number?
    Please contact us on 13 2221 at any time to advise us of your new number.

  • How long does a CommBank Kaching session remain active when I’m not using it?
    A CommBank Kaching session remains active for 15 minutes when there is no activity.

    This lets you exit the app to view for example; other apps or take a phone call, and then return to the same CommBank Kaching session without the need to log-on again. If a session has timed out, you just need to log-on again. This is currently available to Android users only.

    Note: You can log off from a session at any time via Settings>Log off. For Android users, you can also press the ‘back’ button until it prompts you to log-off. For iPhone users, press the ‘home’ button to log off.

  • Does CommBank Kaching support the VoiceOver (iPhone) or TalkBack (Android) accessibility functions?
    CommBank Kaching does not currently support these accessibility functions. This will be available in the future.

Important Information:

Points requirement correct as at 23 February 2012. The earning and redemption of Commonwealth Awards points are subject to the Terms and Conditions of the Commonwealth Awards Program available at commbank.com.au.

MasterCard is a registered trademark of MasterCard International Incorporated.

PayPass is a trademark of MasterCard International Incorporated.

BPAY is a registered trademark of BPAY Pty Limited ABN 69 079 137 518.

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