Fee free ATMs

• All Commonwealth Bank ATMs within Queensland flood affected postcodes will be fee free for four weeks commencing Saturday 15 January. 
• This applies to all customers from all financial institutions.

 Customers seeking assistance should call 13 2221

• providing tailored solutions and assistance
  • to Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the flooding
• loan restructuring for business customers with existing loans, 
  • without incurring the usual bank establishment fees,
• considering requests for additional loans 
  • (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty,
• expediting claims to CommInsure for customers
  • seeking help through their home, contents and motor vehicle insurance,
• waiving prepayment charges over the next month 
  • for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
• waiving branch service fees
  • where the customer is looking to obtain a service from the Bank as a result of the disaster.

The Commonwealth Bank has donated $1,350,000 to the Queensland Premier’s Flood Relief Appeal to assist those affected by the Queensland floods, and reaffirms its commitment to flood victims.