Have you been affected by the Air Australia collapse?

If you are a Commonwealth Bank credit card customer who has qualified for complimentary insurance cover and you’ve been affected by the Air Australia collapse, we may be able to help.

Who to contact

• For emergency assistance call Zurich Assist on +61 2 9995 2021 (24 hours).
• To confirm that you’re covered by International Travel Insurance under your credit card contract, call Zurich on 1800 648 093.
• If you have booked a trip with Air Australia using a Commonwealth Bank credit card, but haven’t left yet, call us on 13 22 21 to see if we can arrange a refund.  

Are you covered by our complimentary International Travel Insurance?

If you have spent at least $950 on each eligible person’s travel costs, or at least 90% of the cost of each eligible person’s return overseas travel tickets using your Commonwealth Bank Gold, Platinum or Diamond Credit Card, your Commonwealth Awards Points with Flight Centre, or a combination of them both before leaving Australia, you may qualify for complimentary International Travel Insurance to help with any out-of-pocket expenses you may have incurred as a result of the unexpected cancellation of Air Australia flights. 

You may be covered for up to $5,000 per person, or, if you are travelling with your spouse or dependent children, you may be covered for up to $12,000.

Which Commonwealth Bank credit cards receive complimentary International Travel Insurance?

You will receive up to three months complimentary International Travel Insurance, for eligible travel purchased with the:

• Low Fee Gold credit card
• Low Rate Gold credit card
• Gold Awards credit card

You will receive up to 12 months complimentary International Travel Insurance, for eligible travel purchased with the:

• Platinum Awards credit card
• Diamond Awards credit card

To claim, you must:

• have satisfied the eligibility criteria for Complimentary Insurance Cover as set out in the terms and conditions of your insurance booklet;
• have made the original booking through a licenced travel agent;     
• recover the maximum amount possible from any statutory fund, compensation scheme or other source (for example, by following the procedure for disputed credit card transactions); and
• follow the terms and conditions contained in the credit card insurance booklet.

To find out more, read our credit card insurance booklet. Note that restrictions and exclusions may apply.

For more information on the Air Australia situation: please visit www.airaustralia.com