Skip to main content

Manage Your Credit Card

For existing cardholders

This page has all the information you need to help you make the most of your Commonwealth Bank credit card.

Get the most out of your card

 

How to use your card wisely

 

Making payments

 

Credit Card education

 

Further assistance

 

 

Get the most out of your card

 

Transfer a balance to your Commonwealth Bank credit card

Transfer any balance from another financial institution or store-issued credit card and save. Pay only 5.99% p.a. for 5 months. We will transfer up to 95% of your available credit limit. Simply complete the form, and drop into any branch, fax to (02) 9841 6300, or mail to (no stamp required):

Reply Paid 72551
CBA Credit Cards
Parramatta NSW 2124

 

Increase or decrease your credit limit

If your current credit card limit is no longer appropriate for your needs, you can apply for a credit limit increase or decrease. A credit limit increase can give you more freedom to buy the things you want, when you want them.

To apply for a credit limit increase simply complete the credit limit increase form, and drop it into any branch or fax to (02) 9635 4200.

If you are successful in your application, you will be notified by mail. Provided all documentation is in order, applications are normally processed within 5 business days.

For more information about your credit limit or to decrease your credit limit, call us on 13 2221, 24/7.

 

Add another cardholder

Add another cardholder (must be 16 years or older) to your account.  This is complimentary on Low Rate, Low Fee and No Annual Fee credit cards.  A small charge of $15 applies for Awards, Gold and Platinum credit cards.

Fill in the form and if the additional cardholder is an existing Commonwealth Bank customer, enter their BSB and account number and either fax to (02) 9841 6802 or mail to (no stamp required):

Reply Paid 72551
CBA Credit Cards
Parramatta NSW 2124

If the additional cardholder is not a Commonwealth Bank customer, complete the form and go into your nearest branch.

 

Change to a different Commonwealth Bank credit card

If you would like to switch to another Commonwealth Bank credit card, simply complete the form and either drop it into any branch or fax to (02) 9841 6300.

 

Consolidate your existing Commonwealth Bank credit cards

If you have 2 cards, and would like to combine them into 1 card, either call 13 2221 or complete this form and drop it into any branch, fax to (02) 9841 6300 or mail (no stamp required) to:

Reply Paid 72551
CBA Credit Cards
Parramatta NSW 2124

 

Complimentary insurance options

A range of insurance options on the Gold and Platinum credit cards can help provide peace of mind.  For further information refer to the Insurance FAQs or the Complimentary Insurance brochure. 

For claims and/or general enquiries on International Travel Insurance, Purchase Security Insurance, Extended Warranty Insurance, Interstate Flight Inconvenience Insurance and Guaranteed Pricing Scheme, call 132 687, 8.00am-5.00pm (Sydney time), Monday to Friday.

For claims and/or general enquiries on Transit Accident Insurance, call 1800 815 675, 8.30am-4.45pm (Sydney time), Monday to Friday.

 

Commonwealth Awards

Available on Awards, Gold and Platinum credit cards, the Commonwealth Awards program gives you points for every dollar spent.  Redeem these points for flights, gift vouchers, magazine subscriptions, electronics and cash-back.  Simply log into NetBank, or call 13 16 61 (8am-8pm Sydney time, Monday to Friday) to reward yourself. Learn more.

 

Use the Travel Plus travel service

As a Commonwealth Awards member you can redeem points through Travel Plus for flights, accommodation, car hire, cruises and tours – everything from a city break to a round-the-world holiday.

 

How to use your card wisely

 

Get payment protection insurance

CreditCard Plus insurance gives you peace of mind against the worse. Your card will be repaid in full should you become disabled, involuntarily unemployed or even in the event of death, for 45c per $100 of the closing credit card balance. Conditions and fees apply.

 

Credit card security

Click here for information on chip, Secure Internet Shopping, tips on how to protect your card and more.

 

Lost or stolen cards

If your card is lost or stolen, call 13 2221 immediately. You will receive a replacement card and PIN within 7 working days.  More...

We recommend registering with Secure Sentinel for peace of mind.

 

Protect your card with Secure Sentinel

With a single phone call, you can report your lost or stolen credit card, along with your keys, mobile phone, passport and other valuables. It’s the ultimate protection against fraud and the most convenient way to protect your valuables.  Apply now.

 

Making payments

 

Using internet banking with NetBank

Managing your finances is easy with NetBank. You can:

  • link all your accounts together online
  • view your credit card transactions, balances, any amount owing and due date
  • see a 2 year history of transactions
  • redeem and manage your Commonwealth Awards points
  • make one-off or recurring fund transfers to accounts at other banks
  • pay and schedule bill payments using BPAY
  • use BPAY View to automatically receive your bills online

Go to the NetBank Centre to log-in, register or learn more.

 

Payment methods

You will need to pay a minimum monthly payment on your credit card, unless your balance is zero or in credit. You can choose to pay the full balance, a proportion of the balance or a set amount. Payment methods include:

  • NetBank: transfer funds for easy online payment.
  • In person: Going into any branch or Australia Post outlet.
  • Phone: call 13 2221 and follow the automated service.
  • Mail: complete and mail your statement payment section along with your cheque or money order.
  • ATM: use any Commonwealth Bank ATM to transfer funds from your linked cheque and/or savings account.
  • Autopay: set up an automatic direct debit from your savings or transaction account to cover your minimum payment each month or pay off the balance.

 

Struggling to repay your credit card

If you fall behind with your payments, the first step is to stop using your credit card and ask any additional cardholder to do the same.

You should also contact your nearest Commonwealth Bank branch, or ring 13 14 31 from 8am to 8pm, 7 days a week. The Commonwealth Bank may be able to assist in times of financial difficulty and will consider a full range of options for dealing with your individual situation.  We can help you manage your debt and create a payment plan budget if necessary.

 

Minimum payment

The minimum payment is the least amount you must pay by the due date. This amount is usually $25 or 2% of the closing balance, whichever is greater.  If your closing balance is less than $25, you pay the whole of the closing balance.  If you don't pay the minimum payment by the due date, you may be charged a late payment fee, and stop or close your account.

 

Set up Direct Debits

Automate your bill payments using your credit card, so you won't need to worry about missing a deadline again, whether it's a variable amount (such as a phone bill) or a set amount (such as an insurance premium).  Just follow these easy steps:

  • Decide on the bills you would like automatically paid.
  • Call the relevant service provider (eg Energy Australia or Optus)
  • Tell them you would like to set up a Direct Debit, and give them your credit card number, expiry date and card verification code (the last 3 digits on the back of your card).

If you ever wish to cancel a Direct Debit on your credit card, simply call your service provider.

 

Credit Card education

 

Using your card responsibly

Click here for tips on how to best manage your credit card and spend responsibly, and read our Handling Your Credit Card brochure.

 

How interest is calculated

If your card provides you with an interest free period, and you pay the balance in full by the payment due date, you will pay no interest (unless you have done a cash advance or carry an outstanding balance).  Interest will be charged if you do not pay the full balance by the due date.

Interest is calculated at the end of the statement period, and then charged to your account on the last day of each statement period.  We start by working out the average daily balance (ADB) outstanding over the statement period.

Then we calculate the 'daily rate'. We work this out by dividing each annual percentage rate (APR) applying to your card (e.g. standard rate or balance transfer rate) by 365.  We then multiply the ADB by the daily rate.  Finally, this number is then multiplied by the number of days in the statement period.

Learn more about interest.

 

Further reading

 

Need assistance?

 

Have you considered?

 


Did you Know?

Make managing your finances easy with NetBank.

Learn more

Did You Know?
Security & privacy | Site map | Important information | Other sites © Commonwealth Bank of Australia 2008 ABN 48 123 123 124