Text size: increase decrease | print page

New customers

Existing cardholders

Great rewards

Low fee

Low rate

Compare our cards

Call 13 2221

Apply online

Home > Personal > Credit cards > Secure Sentinel

Secure Sentinel

Help protect your valuables

Secure Sentinel is Australia and New Zealand’s largest loss assistance and retrieval services provider for lost or stolen financial cards and personal possessions.

Secure Sentinel provides a range of services that can:

help you manage the loss or theft of your registered possessions
help minimise the potential fraudulent use of these possessions
assist with retrieval of registered items

Secure Sentinel services are now available online through the Commonwealth Bank.

Put your mind at ease with Secure Sentinel Secure Sentinel can assist with:
√	cancelling and re-ordering registered financial cards
√	cancelling registered Australian passports
√	luggage retrieval and return
√	emergency cash advances
√	blocking registered mobile phones
√	helping protect your identity with email notification of changes to your credit file

Two membership options are available - SecureIdentity™ and SecurePlus™.

Features & Benefits
Credit File Receive a copy of your credit file to help you determine that your credit history is accurate and up-to-date.		√
Credit Alerts Ongoing email alerts will help you to keep track of changes to your credit file.		√
Financial Cards Secure Sentinel will cancel lost or stolen registered financial cards including credit, debit and ATM cards and assist in arranging for replacements to be reissued.	√	√
Mobile Phones If your registered mobile phone is lost or stolen Secure Sentinel will place a temporary block on it to prevent unauthorised calls being made.	√	√
Keys Receive coded key tags so that lost keys can be returned if found.	√	√
Passports Secure Sentinel will assist with the cancellation and reissue of your lost Australian passport, and remind you when any passport you hold is due for renewal.	√	√
Emergency Cash Advance In the event of loss or theft, if eligible, Secure Sentinel will quickly provide an emergency cash advance of up to AU$1,000* via Western Union.	√	√
Important Documents & Possession Register all your important documents and possessions. This information is kept safe until it's needed such as for a police or insurance report.	√	√
Luggage Luggage tags will alert anyone, anywhere in the world who finds your bags to call Secure Sentinel immediately.	√	√
Fraud Deterrent Labels Attention-grabbing labels can be placed on important items to help deter theft and assist in returning the item should it be found.	√	√
Online Vault Safely upload and store important documents including certificates and wills.	√	√
Change of Address Secure Sentinel can inform participating service providers.	√	√
Global Assistance You can reach Secure Sentinel 24 hours a day, 365 days a year via their Australian-based customer support centre. Secure Sentinel’s specially trained staff are always ready to assist.	√	√
Fees (per annum)	$59 Individual $79 Household	$89 Individual $139 Household^