Activate your Travel Money Card

Welcome to your new Travel Money Card, providing you a secure and convenient way to access your money overseas. Travel Money Cards purchased online via NetBank and replacement cards need to be activated before you can use them. You must also set up a 4-digit PIN for each card to use for ATM withdrawals and purchases1. There are just a few steps to complete before your cards are ready to use: Step 1: Sign both cards immediately

You have received two cards for added security. Both cards access the same balance but it’s a good idea to keep the second card somewhere safe as a back-up in case anything happens to the first card. You should sign both cards immediately.

Step 2: Make sure you have your 6-digit Registration Code handy

To activate your card you will need your 6-digit Registration Code (Previously known as Personal Access Code or PAC). This is the code you chose when you purchased your cards.

If you’ve forgotten your Registration Code but you supplied your email address when you purchased your card then you should:

• Click here and select ‘Forgotten your Registration Code’ to have your Registration Code sent to you via email.

Otherwise

• Call (+61) 1300 660 700 and press * to speak with a customer service representative. 

Step 3: Activate your card

After you click on ‘Activate’, you will be prompted to:

1. Enter card details

2. Select a 4-digit PIN

• For your security, choose a PIN that can’t be guessed easily and don’t write it on your card or store it in a place where others can access it. Never disclose your PIN to anyone.
• Your PIN is used to make ATM withdrawals and purchases.
• Remember not to confuse your 4-digit PIN with your 6-digit Registration Code (chosen at the time of purchase), which is used to log on to the Travel Money Online and identify yourself when calling the Travel Money Customer Service Centre.
• You can choose the same PIN for each card or a different PIN but remember which PIN you have selected for each card.

3. Repeat

You will need to repeat 1 and 2 of this process for your back up card. You have received two cards for added security and it doesn’t matter which card you activate first.

Managing and reloading your card

Once you activate your card, you can check your balance and transaction history or change your PIN by logging on to the Travel Money Online or by calling (+61) 1300 660 700.

When you need to reload your card, you can use BPAY® via phone or online banking. If you plan to reload via BPAY in NetBank while travelling overseas, make sure global roaming is activated on your mobile as you will be required to enter a NetCode the first time you make a BPAY reload. Alternatively, you can drop into any Commonwealth Bank branch to reload. A reload fee applies.

 

• Important information
  ¹ If you purchased your Travel Money Card at a Commonwealth Bank branch, both cards will be automatically activated and you have been provided with a PIN for each card. You do not need to follow these steps.
  
  MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.  BPAY is a registered trademark of BPAY Pty Ltd. ABN 69 079 137 518.