Accessing your money

There are five easy ways to access your bank accounts and complete transactions.

ATMs (Automatic Teller Machines)

ATMs can be used to withdraw money using an ATM card that is connected to your bank account. Your ATM card will be security-protected by a PIN (Personal Identification Number) that you will need to enter into the ATM when prompted.

EFTPOS (Electronic Funds Transfer at Point of Sale)

EFTPOS terminals can be found where goods or services are sold e.g. supermarkets or petrol stations. EFTPOS enables you to pay for these goods or services using your ATM card. There are more than 550,000 EFTPOS terminals in Australia.

Telephone banking

You can use telephone banking to access your account balance, make transactions, retrieve recent transaction information and pay bills. When you register for telephone banking, you will be provided with a password and/or an identification number.

Internet banking

Our award-winning online banking system is NetBank. When you register for internet banking, you will be provided with login details and a password. Like all your passwords and PINs, this should never be shared with anyone.

In branch

Many people still prefer face-to-face contact with bank staff, especially with more complex products like home loans. Branch staff can also assist you with transactions, applying for new products or general information. Over-the-counter transactions may incur a fee.

Contact us for more information.

 

Important information

• As this advice has been prepared without considering your objectives, financial situation or needs, you should before acting on this advice, consider its appropriateness to your circumstances. If you have a complaint, the Bank’s dispute resolution process can be accessed on 13 2221. Terms and Conditions issued by Commonwealth Bank of Australia for Electronic Banking Services are available by calling 13 2221, from commbank.com.au or from any branch of the Bank.