Travel

NetBank brings you the convenience of banking whenever you want and from almost any location in the world. Here are a range of products and services built into NetBank that are particularly helpful for travellers or those living abroad.

Plan your holiday

• You can schedule a recurring amount of money to be transferred to your holiday account; this will help boost your savings and help you get to your holiday sooner.
• Avoid money hassles overseas by organising your travel funds before you leave. Always have more than one way to access your money when you travel and consider carrying some foreign cash as well as a Travel Money Card, credit card or debit card.
• Visit our new ‘International’ page to learn how we can help you arrange your travel funds.
• Purchase a Travel Money Card online. Travel Money is a reloadable prepaid card that holds up to six currencies. It provides a safe, convenient and simple way to access your money overseas and can be used wherever MasterCard is accepted.
• Pre-order foreign cash and travellers cheques online for collection at your nominated Commonwealth Bank branch so you can easily pay for incidentals as soon as you arrive at your destination.
• Also, before you go on holidays you may like to schedule your regular bill payments for a future date. Try our scheduling demo.
• At the Commonwealth Bank we're serious about security and keeping you safe on your travels. Therefore along with the products we've created to make travelling easy we also have a few suggestions to keep your money safe:
  • Let the Bank know what countries you are travelling to and the dates of your travel. This will ensure we do not freeze your account due to what we suspect is fraudulent activity on your account;
  • View our important information for protecting yourself from ATM threats such as card skimming; and
  • If you have NetCode SMS, in order to continue receiving your SMS you will need to have global roaming, if this is not possible please talk to us about using a NetCode token.

While on holidays

• Our products and services make it easy to keep track of your spending and know when your travel funds are running low:
  • Check your Commonwealth Bank account balances and Travel Money Card balance online; and
  • Keep track of your Credit Card* expenditures and repay your Credit Card from NetBank while travelling.
• Reload your Travel Money Card on the go via BPAY or top up that travel fund for a little extra spending money. NetBank lets you transfer funds between linked accounts and to selected accounts at other Australian financial Institutions. To confirm or increase your transfer limits (or to obtain international limit), call the NetBank help desk on (+61) 13 2221, option 4, 24 hours a day, 7 days a week.
• Send international money transfers to people overseas.
• While away from home you can choose to view your bills online. Click here to find out more about BPAY View.
• See more information about how we make it easier for you when abroad here

Living abroad

• If you're living abroad ensure your personal details are accurate and up to date, you can do this all within NetBank. Simply logon to NetBank, click on the 'Profile and Preferences' tab and select 'My contact details'. If you need to update your address details to an overseas address then you'll need to login to NetBank, go to 'Contact me' on 'My contact details' page under the 'Profiles & Preferences tab'
• If you're using an overseas mobile you won't be able to use NetCode SMS Security. Please call us on 13 2221 (option 4), 24 hours a day, 7 days a week, and we'll arrange for a NetCode Token to be sent to you free of charge.
• You may wish to apply for an increased daily withdrawal limit, which will allow you to complete International Money Transfers. You can arrange this before you leave by calling us on 13 2221 (option 4) and we can discuss your options.

Contacting us from abroad

• Go to the 'Contact us' section (you can access this from the top right of any page of the Bank's website), select 'Email Us' and click on the 'Email' hyperlink next to the 'Personal banking and General enquiries' mailbox.
• Call (+61) 13 2221, 24 hours a day, 7 days a week.

Important information

• Fees may apply to withdrawals and some NetBank services.
• * Some access restrictions apply to certain Business and Purchasing Credit Cards.

Registered to BPAY Pty Ltd. ABN 69 079 137 518