ATM skimming is when someone illegally copies your account details from the magnetic strip on your credit or debit card when you use an ATM. Card skimming can also happen when you use EFTPOS.
The fraudster then uses your details to create a fake or ‘cloned’ card. In most cases, they use the fake card and PIN to withdraw money from an ATM either within Australia or overseas.
Watch our video on ATM skimming to protect yourself and your money.
For ATM skimming, a fraudster attaches a:
For EFTPOS skimming, the thief captures your card details and PIN by replacing a genuine EFTPOS device with a tampered device which looks and works like a normal EFTPOS device.
EFTPOS skimming is difficult to detect and is often not identified until we, or you, find irregular transactions on your account or we find that several affected customers all used the same merchant.
You can take steps to prevent fraud by protecting your account details.
We take card skimming very seriously and use leading edge technologies that:
We also constantly monitor both local and international fraud trends to make sure we are aware of the latest scamming developments.
Plus, if your debit card is skimmed, we guarantee to refund any fraudulent transactions that take place within five days from when you report the incident to us.
If you notice any of these warning signs contact your local branch, call 13 2221 or call the police on 000.