We're serious about online security, 365 days of the year
The Commonwealth bank takes security very seriously. We are committed to keeping you and you money safe, but there are precautions you can take to help ensure your safety. Watch our videos and get hints and tips on staying safe online and being smart when using an ATM.
Free NetCode security upgrade
Add a new level of security to your online transactions with our free NetCode SMS upgrade. NetCode SMS is a single-use password, valid for only 30 seconds, which is sent to your mobile and used to authorise sensitive NetBank activities and transactions.
With over 3 million customers registered for additional security it is one of the most effective ways to protect your NetBank. And most customers get only 1 SMS per month so it’s protection that you will barely notice.
100% Security Guarantee
Using NetBank, the safety of your money is 100% guaranteed. This means we’ll cover any loss should someone make an unauthorised transaction on your account using NetBank – provided you protect your Client number and Password, and immediately notify us of the loss, theft or misuse of your password and of any suspicious activity on your account.
What is the Government doing?
The Australian Government’s staysmartonline.gov.au has all the information you need without the technical jargon. Here are some easy to follow guides that you may find helpful:
Suspicious activity on your NetBank?
Report it to the NetBank Help Desk by calling 13 2221 option
4
(24 hours a day, 7 days a week).
Online security
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Find out some tips on protecting your computer from viruses and your personal details and passwords online.
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NetBank security
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We take NetBank security very seriously. Here are some steps you can take to enhance your NetBank security.
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ATM skimming
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Find out a few basic, common sense steps you can take to help protect against ATM skimming.
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© Commonwealth Bank of Australia 2012 ABN 48 123 123 124