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Shareholder Centre

Annual Report 2004

Contact Us

13 2221 General Enquiries

For your everyday banking including paying bills using BPAY our automated service is available 24 hours a day, 365 days a year. From overseas call +61 13 2221. Operator assistance is available between 8 am and 8 pm, Monday to Friday.

13 2224 Home Loans & Investment Home Loans

To apply for a new home loan/ investment home loan or to maintain an existing loan. Available from 8 am to 10 pm, 365 days a year.

13 1431 Personal Loan Sales

To apply for a new personal loan. Available from 8 am to 8 pm, Monday to Friday.

13 15 19 CommSec (Commonwealth Securities)

Available from 8 am to 7 pm (Sydney time), Monday to Friday. CommSec provides the information and tools to make smart investment easy, accessible and affordable for all Australians. By phone or Internet at www.commsec.com.au

13 17 09 CommSec Margin Loan

Enables you to expand your portfolio by borrowing against your existing shares and managed funds. To find out more simply call 13 17 09 8 am to 5 pm (EST) Monday to Friday or visit commsec.com.au.

1800 240 889 Telephone Typewriter Service

A special telephone banking service for our hearing and speech impaired customers. The service covers all the services available on 13 2221. Available from 8 am to 8 pm, Monday to Friday.

1800 011 217 Lost or Stolen Cards

To report a lost or stolen card 24 hours a day, 365 days a year.

13 1998 Business Line

For a full range of business banking solutions. Available from 8 am to 8 pm, Monday to Friday.

13 2015 Commonwealth Financial Services

For enquires on retirement and superannuation products, or managed investments. Available from 8 am to 8 pm (Sydney time), Monday to Friday.

Unit prices are available 24 hours a day, 365 days a year.

CommInsure

For all your general insurance needs call 13 2423 8am to 8pm (Sydney time), Monday to Friday — or visit www.comminsure.com.au

For general claims assistance call 13 2420, 24 hours a day, 365 days a year.

For all your life insurance needs call 13 1056 8am to 8pm (Sydney time), Monday to Friday — or visit www.comminsure.com.au

Internet Banking

You can apply for a home loan, credit card, personal loan, term deposit or a savings account on the internet by visiting our website at www.commbank.com.au available 24 hours a day, 365 days a year.

Do your everyday banking on our internet banking service NetBank at www.commbank.com.au/netbank available 24 hours a day, 365 days a year.

To apply for access to NetBank, call 13 2828 between 8 am and 8 pm (Sydney time), Monday to Friday.

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