The commitment, engagement and enthusiasm of our people goes to the heart of our success as an organisation and our ability to deliver on our strategies. Over the year, we have put in place a number of initiatives in this area including:

• Recent management changes have strengthened the Bank’s leadership team, while building greater collaboration across the organisation and delivering better alignment with the needs of our customers;
  
  
• We have increased our focus on our people with the introduction of a number of initiatives designed to enhance their wellbeing; and
  
  
• We have continued to support our community by making significant commitments to a range of initiatives including financial literacy, environmental partnerships and one-off assistance for communities in need of help.
  

We are already beginning to see results with improved engagement scores, positive feedback from our people and the community and a substantial decrease in employee injury rates.