Sustainability - Commonwealth Bank Group

Sustainability.

During the year our Sustainability Strategic Framework continued to support the Group’s vision and the creation of enduring value for our customers, people, shareholders and the broader community.

Sustainable Business Practices

The Board endorsed
 a new Anti-Bribery and Corruption Policy that clearly states the Group’s zero-tolerance approach to bribery, corruption and facilitation payments.

We continued to embed a productivity culture throughout the Group with the rollout of additional productivity programs and initiatives to drive efficiencies and ultimately deliver great outcomes for our customers.

Responsible Financial Services

The Commonwealth Bank Foundation’s StartSmart program continued to deliver financial literacy education sessions throughout Australia, achieving our goal of improving the financial literacy of more than one million children since 2009.

The Group’s unwavering focus on customer service helped us maintain our position as the number one bank for customer satisfaction across all business areas.

We further built on our commitment to responsible lending and reporting of the Group’s environmental and social risk practices by becoming an Equator Principles III signatory in May 2014.

Engaged And Talented People

Our people remained highly engaged, as shown by the Group’s 2014 Employee Engagement score of 81%, up from 80% in 2013.

We actively supported our people by continuing to invest in their development and in programs designed to create a diverse, safe and rewarding workplace. Our diversity strategy continued to contribute to a more inclusive workplace.

We created 137 career opportunities for Aboriginal and Torres Strait Islander employees.

Community Contribution And Action

Our people’s contributions to the Staff Community Fund, Australia’s largest and longest-running workplace-giving program, will award $2 million to 238 grassroot programs this year, specifically focused on improving the health and wellbeing of Australian youth.

Our staff volunteering programs supported a range of not-for-profits organisations, including the provision of mentoring support from across the Group.

Through the Jawun secondment program, we continue to support the long-term sustainable growth of Indigenous enterprises. In 2014 we undertook skilled volunteering secondments in four regions across the country.

We continue to partner with organisations that provide outstanding educational opportunities for Aboriginal and Torres Strait Islanders. During the year, our people mentored 37 Indigenous high-school students through the Australian Indigenous Education Foundation.

Environmental Stewardship

We further reduced our carbon emissions by 12,385 tonnes, and set new targets for reduction over the next 12 months, covering both the Commonwealth Bank and Bankwest businesses.

Commonwealth Bank’s actions to reduce carbon emissions and mitigate the risks of climate change have again been recognised by the Carbon Disclosure Project (CDP), the world’s only global environmental disclosure system. Commonwealth Bank was the highest-ranking Australian bank listed on the CDP’s 2013 global Climate Disclosure Leadership Index.

More information about the Group’s approach to sustainability is available at www.commbank.com.au/sustainability2014