Commonwealth Bank - Report to Shareholders 2003 - The Bank's People
 

The Bank's People

Chart of Commonwealth Bank percentile ranking in Gallup database

We see the engagement of our people as crucial to the provision of excellent customer service. Our aim is to provide staff with work that is fair, safe, challenging and rewarding and we have set in place a number of programs and initiatives that are specifically designed to promote these outcomes.

Fair

Safe

Challenging

Rewarding

Other initiatives were also put into place during the year:

Looking ahead

Valuing our customers begins with valuing our staff. Therefore, to deliver consistently good customer service we must first engage, authorise, equip and skill our people. In application, this means: