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Here's what the nation thinks

Over 460,000 customers answering questions on ATMs, we’re getting a better idea of what Australians really think about the challenges we face.

NT: 58% QLD: 51% NSW: 50% VIC: 47% TAS: 45% SA: 50% WA: 52%

Geographical sentiment

Originally the majority of Australians polled on this question agreed that our society embraces everyone, however we are now seeing a decrease in optimism.

18-24: 45% 25-29:  42% 30-34:  45% 35-39: 48% 40-44: 50% 45-49: 53% 50-54: 56% 55-59: 59% 60-64: 62% 65+ : 68%

Positive sentiment by age

As we’ve seen with the answers to the previous three questions, the younger demographics are the least optimistic.

Source: CommBank ATM Survey 2017. Results as at 3rd July 2017.

Does our society truly embrace everyone?

Visitors to this website answered:


Supporting our customers

At CommBank, we’ve got a long history of responding to the needs of both our customers and the community at large. That’s why you can be confident that the answers you give will lead to real solutions. Solutions just like these:

Diversity and inclusion

Diversity and inclusion

We have a range of strategies and programs that build inclusive behaviours to ensure that employees, other stakeholders and the wider community are valued and respected.  These include building a diverse workforce, an inclusive culture, diversity in leadership, flexibility and more.

Learn more

Role-modelling reconciliation

Role-modelling reconciliation

We are committed to fostering financial and social opportunities for Aboriginal and Torres Strait Islander peoples and businesses.

View our Reconciliation Action Plan (PDF)

Driving financial inclusion

Driving financial inclusion

We are deepening our commitment to ensuring that as many people as possible, especially those at risk of financial exclusion, have access to affordable, appropriate financial resources and can make the most of them.

View our Financial Inclusion Action Plan (PDF)

Things you should know

Aggregated results will be used in our marketing but individual answers will not be used for direct sales purposes. Responses will be de-identified and used for research purposes only. ATM data based on 462,280 customer responses from ATMs between 3rd April 2017 and 3rd July 2017. Website data based on 283 responses from visitor polling on between 17th May and 25th July 2017.