At Commbank we understand that our customers need to be the number one priority and that is why we are the 2013 Mortgage Lender of the Year, Best Third Party Lender, and Best First Home Buyer Lender. As the public face of CommBank, the retail bank delivers a seamless banking experience for the future to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. With innovation, creativity and a focus on customer service excellence, we will continue our journey to become the number one financial institution in Australia.Find out more
Who we are
As a Branch Manager, your role is to build and lead an energetic and proactive team focused on providing a friendly, personal and efficient service to all customers. You will champion the Sales and Service process and you will be required to provide consistent and effective leadership by motivating and developing your team to achieve shared targets.
Our Savings Specialists enable customers to realise their financial goals by listening and explaining the benefits of our extensive range of products and services and proactively identifying products and services relevant to their needs. Acting as a point of reference for deposit related issues, this role requires an enthusiastic team member who will act as an ambassador for all deposits and transactions.
For many of our customers, our Customer Service Representatives are the first point of contact for everyday banking needs. They are also able to identify and understand broader investment and lending needs, referring more complex banking enquiries to specialist team members.
Our Customer Service Specialists assist customers realise their financial goals by listening and explaining the benefits of our extensive range of products and services and proactively identifying products and services relevant to their needs.
As a Customer Banking Specialist you will educate customers in using technology to better manage their day to day banking and assist them to realise their financial goals by conducting financial health checks. By proactively identifying particular needs and future plans you will be able to explain the benefits of a comprehensive and diverse range of products and services to our customers.
The Branch Concierge provides customers with a positive customer experience from the time they walk in the Branch to the time they leave. They will welcome and build rapport with customers and ensure customers’ needs are being met and addressed by the most appropriate branch specialist in a timely manner. The Branch Concierge will be knowledgeable about all aspects of the branch.
What is it like to work at CommBank?
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Awards and recognition
LinkedIn Top Companies: 2nd most in demand employer