Accessibility and Inclusion Plan

Commonwealth Bank exists to serve a diverse community. To do our job well, we must reflect that community. Inclusion through the provision of equity, access and support for people with disability is part of our culture and integral to our diversity and inclusion strategy.

Through the commitment of our people, we have improved access to our branches, technology and workplaces. Our ENABLE Employee Network has expanded and continues to make progress in raising awareness and supporting the projects and activities we have undertaken. 

Focusing on an accessible future: our plan for 2017 – 2020 

Our goal is to be Australia’s most accessible bank.

We’re focused on making a significant difference to improving access to banking for everyone.  

Our Accessibility and Inclusion Plan outlines the approach we will take between 2017 and 2020 to improve access and inclusion for our customers, our people, our technology and our community.

1. Our Customers

We’ll continue to improve access to our products and services to customers with disability, their carers and supporters. 

2. Our People 

We’ll improve the recruitment and on-boarding experience for our people and help employees with disability secure access to the right tools, technology and support to their jobs. Our ENABLE Employee Network will continue to raise awareness of disability in the workplace through projects and activities.

3. Our Technology 

We’re committed to improving access to technology for our customers and our employees with disability. New products and services are being designed and produced using global accessibility standards and best practice design. 

4. Our community 

We’ll continue to work with community-based disability organisations to ensure we have access to the expertise and advice that will help us improve access and inclusion for people with disability.

View the full 2017 – 2020  Accessibility and Inclusion Plan (PDF)

To receive a copy of the Plan as a Microsoft Word file, please contact