Commonwealth Bank Group and Staffware Sign Multi-Million Dollar workflow deal

13 July 2001

In a multi-million dollar contract ratified today, the Commonwealth Bank Group will deploy web-enabled workflow systems from the leading business process automation company Staffware, across the organisation. The Staffware Enterprise Partnership contract (StEP) was signed by Tom Kielty, Executive Director of EDS, on behalf of the Group and John O'Connell, Chairman and CEO of Staffware plc on behalf of Staffware.

The workflow system is expected to improve efficiencies in the processing capabilities of the Group. With the Group already at world's best practice for loans processing, this robust, scaleable and flexible platform will facilitate self-service functionality for customers into the loans application, funds management and insurance processes.

Russell Scrimshaw, Head of Technology, Operations and Procurement for the Group said, "This web enabled workflow contract will enable us to be global, around the clock and paperless. For example a piece of correspondence will be scanned when received and then accessible for any bank-related operation. For us it means improved efficiencies across functions including account access, settlement and credit checks and for the customer it means simpler, easier and faster service".

Says Staffware CEO John O'Connell, "We are delighted that the Group has selected our workflow technology to spearhead the drive to achieve higher levels of customer service, regardless of the channel through which it is delivered, whether this be through a branch, the Internet, over the telephone or at an ATM; whilst at the same time improving the Group’s cost to income ratios.

"The system will enable an end-to-end view of many functions of the Group, from loan and credit card applications to merchant and retail applications. It will improve the visibility and management of all stages in these processes.

"Internet technology is revolutionising the banking industry and we have proved Staffware can play an integral role in assisting organisations looking to move their business processes online with our web-based workflow processes."

Staffware's agreement with EDS on behalf of the Group, follows the Group's 10-year AU$5 billion partnership with EDS which was formed in September 1997, in what is the world's largest technology alliance in the financial services industry. In the alliance, EDS assumed responsibility for the Group's information technology. Since the formation of the alliance, the Commonwealth Bank Group and EDS have worked on providing opportunities that enhance the partnership, improving speed-to-market for new products, providing cost management and ongoing productivity improvements.

Says Russell Scrimshaw, "As we move to meet the needs of the customer of the 21st Century our IT&T and processing strategies are about consistent electronic processing, a browser-based environment and self service. We are rebuilding our infrastructure and processes to be customer-centric and not product-centric."