Commonwealth Bank NetBank fraud alert

17 December 2003

The Commonwealth Bank today advised that some NetBank customers may have received a SPAM email that requests them to log into NetBank via a link on the email. The Bank has not issued this email and advises all customers not to respond to the email.

The Bank said that the NetBank system had not been compromised and that it continued to guarantee the safety of customers’ funds.

John Geurts, Head of Group Security said, "We are working closely with the police to identify persons behind these attempts to defraud."

"We encourage customers to monitor their accounts and notify the Bank if they have any queries," he said.

If customers have received an email requesting personal information they should delete it. It is not from the Commonwealth Bank – the Bank does not use this method to communicate with our customers.

If they have received the email and actioned the instructions, then they should visit the Commonwealth Bank site, click through to NetBank logon, change passwords and check their account details.

Customers encountering problems are asked to call the Bank’s help desk on 13 2221.

For further information, please contact
Bryan Fitzgerald
General Manager
Media and Community
Telephone (02) 9378 2663