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Commonwealth Bank activates emergency package to help cyclone victims

20 March 2006

The Commonwealth Bank has responded to the cyclone in North Queensland by activating its special emergency assistance package to assist people affected by Tropical Cyclone Larry. The Bank is also opening its branch network across Australia to collect donations for the Queensland Premier’s Disaster Relief Appeal and has contributed $50,000 to this appeal.

"The Commonwealth Bank is concerned at the impact of the cyclone in North Queensland on families, farmers and business people," said the Bank’s Group Executive Retail Banking Services, Hugh Harley. "We’ve put special arrangements in place for our customers and our staff are ready to assist them promptly with their financial concerns and enquiries."

Key features of the Bank’s special assistance package include:

  • expediting claims to CommInsure for customers seeking help through their home and contents insurance,
  • loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
  • providing additional loans or changes to repayment arrangements for Commonwealth Bank home loan customers who may experience difficulties because of the cyclone,
  • review credit card instalments for customers of good standing and consideration of requests for emergency credit limit increases,
  • waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
  • waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

"Our staff will be happy to discuss with customers their overall financial position, any change in repayment arrangements, or to consider options for additional loan funds", Mr Harley said.


For further media information please contact:

Bryan Fitzgerald
General Manager, Media
Communications, Community and Reputation
Telephone: (02) 9378 2663