Wagga Wagga wins Commonwealth Bank agribusiness contact centre
30 November 2006
The Commonwealth Bank will establish a new agribusiness customer contact centre in Wagga Wagga in early 2007, with the creation of 35 new jobs for the area.
Commonwealth Bank CEO Ralph Norris said "It gives me a great deal of pleasure to make this announcement. The Commonwealth Bank has strong ties to regional Australia and this decision underlines the commitment we have to our customers in country Australia."
According to the Bank’s General Manager of Agribusiness Jon Sutton the announcement is part of a wider strategy, which involves increasing the number of agribusiness specialists throughout the country, placing business bankers back into branches and investing in rural and regional Australia.
"We are investing heavily in ensuring our customers have access to a local agribusiness specialist in as many locations as possible," Mr Sutton said.
"We’ve got the largest number of agribusiness customers of any bank, and we’re committed to serving them personally and locally."
The new contact centre in Wagga Wagga is intended to complement localised service, by providing customers with yet another choice for how they want to engage with the Bank.
"The new contact centre will provide our customers with greater choice and extended service hours, to enhance the service provided by agribusiness specialists across the country," Mr Sutton said.
The Bank’s choice of Wagga Wagga as the location for the contact centre was part of its commitment to providing primary producers with access to bank staff who understand their businesses.
"From the outset, we wanted to place this contact centre in a regional location, so that we could employ local staff who understand the unique challenges and opportunities our agribusiness customers face. Wagga Wagga will provide a high quality workforce, as well as excellent education and training facilities," Mr Sutton said.
The choice was also driven by the Bank’s desire to contribute to a regional economy by boosting local employment and growing the services sector.
"The contact centre will provide a strong career path for agri-graduates, enabling them to combine an interest in financial services with a passion for the land", said Mr Sutton.
He confirmed that the contact centre would commence operations in Wagga Wagga before June 2007, with an earlier launch date anticipated.
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