Commonwealth Bank announces contract extension for key IT infrastructure and service desk services

4 July 2007

The Commonwealth Bank today announced that EDSA has been selected to continue to provide desktop services, ATM and other user services until 30 June 2012.

"We’ve chosen to extend our agreement with EDSA following a thorough review, of our desktop requirements and our assessment of their capability to provide the Bank with new services. These services will provide enhanced user capabilities for the first time and provide a consistent consumer computing experience at home and also at work," said Michael Harte, Group Executive Enterprise IT.

"The demand for improved interactivity and convenience are greater today and our users are seeking improved quality."

"The review process was conducted to capture business needs and external capabilities to give us a better understanding of market capability for desktop and service desk services, which meant that pricing for these services, could be accurately assessed."

The agreement includes a new set of service levels which will ensure the quality of services provided.

"The service levels we have agreed to are at a level equal or better than those typical from others in the industry," added Mr Harte. "We believe this extension will be beneficial for both our businesses."

"It is the Commonwealth Bank’s aim to ensure that the other orgainsations who are working to support this announcement are also required to raise the standard of service to meet the new arrangements. These organisations include: Dell, HP, Cisco, Microsoft, Xerox, Fujitsu, Ricoh, NetApp, NCR and Diebold.

"This agreement ensures that we have retained cost effective service for the management and support of our key IT infrastructure. Our continued partnership with EDSA means that we can continue to provide efficient services and support for our staff and help them better meet the needs of our customers."

With the extension of this contract, EDSA now provides the Commonwealth Bank with a full range services, including desktop, ATM, service desk, enterprise processing (EPS) for mainframe, midrange and data storage.


For more information contact:

Bryan Fitzgerald
General Manager, Media and Issues Management
Commonwealth Bank
Phone: (02) 9378 2663
Mobile: 0414 789 649