Commonwealth Bank activates emergency package for customers impacted by Equine Influenza outbreak
31 August 2007
The Commonwealth Bank has activated its special emergency assistance package to assist its customers affected by the outbreak of Equine Influenza.
"The Commonwealth Bank is concerned at the impact that this outbreak may have on its customers," said the Bank’s Group Executive, Premium Business Services, Stuart Grimshaw. "We’ve put special arrangements in place for our customers and our staff are ready to assist them promptly with their financial concerns and enquiries."
Key features of the Bank’s special assistance package include:
- loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
- providing additional loans or changes to repayment arrangements for Commonwealth Bank home loan or personal loan customers who may experience difficulties because of the outbreak,
- review credit card instalments for customers of good standing and consideration of requests for emergency credit limit increases,
- waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
- waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.
"Our staff will be happy to discuss with customers their overall financial position, any change in repayment arrangements, or to consider options for additional loan funds," Mr Grimshaw said.
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