NetBank wins Banking Website of the Year
Sydney, 3 June 2009: Commonwealth Bank’s online banking service, NetBank, continues to receive national accolades, winning Money magazine’s 2009 Consumer Finance Award in the category of Banking Website of the Year for the second consecutive year.
Michael Harte, Commonwealth Bank’s Chief Information Officer, said he was delighted that amidst increasing competition, NetBank continued to lead the market in online banking excellence.
“We are committed to continuously enhancing the online service experience for our customers and this award is testament to our work in this area,” Michael said.
“We are constantly striving to make the most of new technology and the opportunities it offers for accessing banking services.
"We have taken onboard customer feedback and utilised leading innovative technologies to develop the best online banking platform in Australia.
Alongside this, in April we launched our streamlined version of NetBank which is accessible from any mobile phone that can access the Internet at no extra charge to our customers.”
CANSTAR CANNEX’ financial analyst, Peter Arnold, who worked with Money to determine the winners, said one of NetBank’s best features was that it allowed full integration of online banking, something most other institutions didn’t offer.
“Customers can group their accounts across the home page, customise short cuts and trial a new home page changing their display,” he said.
“Other benefits of the site include the ability to transfer funds overseas, mobile banking at no extra cost, and the option of ordering a cheque book online.”
Peter said NetBank’s security features also determined the website’s win, in particular its two-factor authentication.
The award is one of a raft of recent award wins for NetBank, including the CANSTAR CANNEXInnovation Award and the Number One Websitein the Business and Finance – Banks and Financial Institutions category in the 2008 Hitwise Australia Online Performance Awards.
About Money Magazine’s 2009 Consumer Finance Awards: More than 19,000 financial products and services from more than 300 financial institutions were closely scrutinised for Money’s 2009 Consumer Finance Awards. There are three major awards and 10 category awards. In the Banking Website of the Year category, institutions had to answer a questionnaire addressing the following four areas: facilities; features; security; and web customisation. Money Magazine received 23 submissions for the category, nine more than it received in 2008.
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