Commbank warns consumers to be aware of email scams

The Commonwealth Bank is encouraging customers to be more vigilant with their personal and banking account details following a spate of scam or “phishing” emails being circulated domestically and abroad.

“In the past fortnight we are aware of three scam emails being circulated, claiming to be from the Commonwealth Bank. This week a further three new emails have been developed and circulated,” Ross McEwan, Group Executive, Retail Banking Service said.

“The Commonwealth Bank does not contact customers via email seeking personal information.”

“Hundreds of recipients of these emails have been contacting the Bank seeking clarification about their validity, which illustrates many Australians are suspicious about receiving emails from financial institutions seeking personal information,” Mr McEwan said.

The current email phishing scams include requests for people to participate in surveys, update account details, activate cards, win prizes and money, qualify for fee refunds or unlock frozen accounts.

“The fact is that these emails look authentic and include Commonwealth Bank logos, refer to actual Bank staff members or include believable email addresses.”

“While many people delete these emails, some may be unsuspecting victims of these scams. We recommend people remain alert and delete any email that claims to be from the Commonwealth Bank seeking personal information,” Mr McEwan said.           

Common email phishing scam giveaways:

  • Email requests for private information or to collect prizes/rewards;
  • Poor grammar and punctuation;
  • Embedded Web Links/email address ‘click throughs’;

“If consumers receive an email highlighting a problem with an account or offer that is unusual or too good to be true, then it is most likely a phishing scam. Where possible consumers should ensure they have up-to-date spam filters on their computers,” Mr McEwan said.

If consumers remain unsure can email the Commonwealth Bank at or visit


Media contact:

Steve Batten, Commonwealth Bank Ph: (02) 9378 2504