Commonwealth Bank activates emergency package for people affected by North-Central NSW flooding

6 January 2010: The Commonwealth Bank has responded to residents and businesses in north central NSW by activating its special emergency assistance package to help people affected by flooding.

“The Commonwealth Bank is concerned at the impact the rain and subsequent flooding has had on local residents and businesses,” said the Bank’s Group Executive Retail Banking Services, Ross McEwan. “We’ve put special arrangements in place for our customers, and our staff are ready to assist them promptly with their financial concerns and enquiries.”

Key features of the Bank’s special assistance package include:

  • providing additional loans or changes to repayment arrangements for Commonwealth Bank home loan customers who may experience difficulties because of the flooding,
  • loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees,
  • review credit card instalments for customers of good standing and consideration of requests for emergency credit limit increases,
  • expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance,
  • waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date,
  • waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.

“Our staff will be happy to discuss with customers their overall financial position, any change in repayment arrangements, or to consider options for additional loan funds,” Mr McEwan said.

Contact the Commonwealth Bank’s Customer Assist team on 1300 720 814.


Media contact:

Steve Batten
Commonwealth Bank
Ph: (02) 9378 2504
Mob: 0411 080 268