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Commonwealth Bank activates emergency package for people affected by Cyclone Yasi in Far North Queensland

3 February 2011: The Commonwealth Bank has responded to residents and businesses in far north Queensland by activating its special emergency assistance package to help people affected by Cyclone Yasi, from Cairns in the north to Townsville in the south.

“The Commonwealth Bank is concerned at the impact Cyclone Yasi has had on local residents and businesses,” said the Bank’s Group Executive Retail Banking Services, Ross McEwan.  “We’ve put special arrangements in place for our customers, and our staff are ready to assist them promptly with their financial concerns and enquiries.”

Key features of the Bank’s special assistance package include:

  • providing tailored solutions and assistance to Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the cyclone;
  • loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees;
  • considering requests for additional loans (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty;
  • expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance;
  • waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date and;
  • waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.


“Our staff will be happy to discuss with customers their overall financial position, any change in repayment arrangements, or to consider options for additional loan funds,” Mr McEwan said.        

At the present time many of our branches in the area are closed as we assess the damage to not only our premises, but also to the essential services that we require to operate.  A list of branches closed can be found on

Customers seeking assistance should call 132221.  



For more information contact:
Nichole Willson 
Commonwealth Bank
P: 02 9117 7051