Commonwealth Bank activates emergency package for customers affected by North NSW and South West QLD floods

3 February 2012: The Commonwealth Bank has activated its special emergency assistance package for customers and businesses affected by flooding in mid- and northern NSW areas and western Queensland.

Commonwealth Bank is concerned at the impact the rain and flooding has had on local residents and businesses across Moree, Taree, Wee Waa and surrounding areas, and Mitchell in Queensland’s western downs. 

As a result, special arrangements are in place to provide support to our customers should they need it, and our staff are ready to assist them promptly with their financial concerns and enquiries.

There are a number of options available as part of the Bank’s special assistance package, not limited to:

  • providing tailored solutions and assistance to Commonwealth Bank home loan, credit card and personal loan customers who may experience difficulties because of the flooding;
  • loan restructuring for business customers with existing loans, without incurring the usual bank establishment fees;
  • considering requests for additional loans (including emergency credit limit increases) where, based on our enquiries, the customer could meet the additional repayments without financial difficulty;
  • expediting claims to CommInsure for customers seeking help through their home, contents and motor vehicle insurance;
  • waiving prepayment charges over the next month for affected customers wishing to access term deposits, Commonwealth Investment Bonds and CBFC debentures ahead of the maturity date and;
  • waiving branch service fees where the customer is looking to obtain a service from the Bank as a result of the disaster.


Our staff will be happy to discuss with customers their overall financial position, any change in repayment arrangements, or to consider options for additional loan funds. We understand that each customer will have different needs and we encourage our affected customers to discuss their individual circumstances with us by phoning: 1300 720 814.


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For more information contact:

Nichole Willson, Commonwealth Bank

Ph: 02 9117 7051